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Job Aim:
Facility Manager will be responsible for managing all aspects of the facility management service delivery system in client location; primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within facility alliance partner organizations and customer satisfaction.
Competencies
Communication skills
Planning and organizational skills
Negotiation skills
Problem analysis
Decision-making
Judgment
Client service orientation
Adaptability
Team work
Presentation skills
Computer Knowledge
Technical knowledge of building services
Innovative approach at work
Responsibilities
Facility Operations:
To ensure Facility Maintenance and Upkeep on an ongoing activity
To act as a single point of contact for the designated facility for all FM escalations.
Ensure Upkeep Schedule and Execution as per the schedules
Direction of daily/Weekly work at site to the staff
Ensure Cafeteria Management related to hygiene and food safety
Follow Building Inspection Plan as per the process
Govern Daily Walk around and Snag Closures
Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility
Ensure Environment, Health and Safety practices
Managing Client/VVIP Visits and Walkthroughs
Managing Govt. Official Visitors
Delivering and adhering to the agreed KPI and SLAs
Ensure Incidents are managed and communicated as per the escalation matrix
To Ensure Builders Co-ordination on their deliverables
To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered
Attending to adhoc Requirements and to assist operations manager and Client leads in all F&S related internal audits and business specific external audits
Manage IC Requests within the TAT
Ensure Asset Management - Bonded and Non-bonded
Ensure Stores Management
Co-ordination with CP Team on Seat Planning
Project Movement (Deals) - Co-ordination
Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination
Govern Scrap and Waste Management
Conduct R&R Programs
Follow Business Continuity Management process
Ensure BGC for Direct and TPV Staff
Perform Daily/Weekly/Monthly checks
Ensure Drop Ins and Additional Power Loads are handled as per process
Use of Technology Tools and Operations
Co-ordinate - Expansions, Go Lives and Decommissioning
Fact Finding of abnormalities
Conduct Facility Risk Assessment and Mitigation
Perform Facility Access Management - Level 2 and Level 3 areas
Operational requirement approvals - Photography, space blocking, Bay decoration etc.
Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.
Facility Reports
Ensure Daily/Weekly/Monthly Reports are sent as per timelines
CRM Dash Boards are sent…