JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
The Front Office Executive serves as the primary reception and administrative interface within JLL's Integrated Facilities Management delivery model. This role creates the first impression for visitors and occupants while providing essential administrative and coordination support for facility operations.
Key Responsibilities
Reception and Visitor Management Managing the front desk and reception area professionally, greeting and assisting all visitors, clients, and employees. Maintaining visitor registers, issuing visitor/temporary access badges, coordinating with security for visitor clearances, and ensuring a welcoming and professional reception experience.
Communication Hub Serving as the central communication point for the facility, managing incoming calls and directing them appropriately, handling email inquiries and disseminating important announcements and communications to occupants and stakeholders.
Administrative Support Providing comprehensive administrative assistance including managing couriers and mail distribution, maintaining office supplies inventory, coordinating vendor access and movements, processing service requests through helpdesk systems and maintaining updated contact directories.
Meeting and Conference Room Coordination Managing meeting room schedules and bookings, ensuring rooms are properly set up with required equipment and refreshments, coordinating with pantry and housekeeping teams for preparation and troubleshooting any audio-visual or technology issues during meetings.
Helpdesk Management Operating as the first point of contact for facility-related queries and complaints, logging service requests in CAFM/helpdesk systems, tracking ticket status and resolution, escalating urgent issues appropriately and following up to ensure timely closure and occupant satisfaction.
Access and Movement Coordination Coordinating with security teams for employee access cards, managing temporary access requests, maintaining movement registers for contractors and vendors, and ensuring compliance with site access and security protocols.
Reporting and Documentation Maintaining accurate logs and registers including visitor records, service request tracking, meeting room utilization reports, and daily activity reports. Preparing periodic reports on front office operations and visitor statistics as required.
Facility Coordination Support Supporting facility operations by coordinating with housekeeping, maintenance, pantry, and security teams, communicating occupant feedback to facility managers, assisting during emergency situations by following established protocols, and supporting special events or facility activities.
Required Qualifications
Education: Graduate holder, preferably with certification in hospitality, office administration, or facilities management
Experience: 3-5 years in front office, reception, customer service, or administrative roles, preferably in corporate or commercial environments
Skills:
Excellent communication and interpersonal abilities
Professional demeanor and grooming standards
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Familiarity with helpdesk/CAFM systems
Multi-tasking and organizational capabilities
Problem-solving and conflict resolution skills
Language proficiency in English and regional languages as required
Personal Attributes: Professional appearance, customer-service orientation, patience…