- Pay
- $110–125k
- Where
- New York City, NY · Chicago, IL · Dallas, TX · San Jose, CA · Atlanta, GA
- Level
- Senior
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JLL - IFM Operations Lead (M2)
Transform at JLL in our work dynamics division as a Facilities Management professional on a client account in our Technology Vertical! Our client is a global leader in audience measurement, data, and media analytics.
Location: anywhere in continental USA
Work Schedule: Remote, M-F, 8:00 AM to 5:00 PM (may require outside of working hours occasionally)
Travel Requirements: infrequent domestic & international travel
Reporting to: Global Account Director
Estimated base salary range: $110,000 - $125,000
What this job involves :
As the Operations Lead –for the Nielsen Media account, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses.
This account is a traditional integrated model. In partnership with the Global Account Director, you will help drive maintaining operational excellence in core facility management activities.
In this senior professional role, you will leverage your in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully. You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience. This role requires exceptional change management and stakeholder navigation skills. You will operate in a complex organizational environment with competing priorities between global client leadership, regional client oversight, and site-based employee needs - each with different service expectations and cost tolerances. Success requires excellent communication skills, building trust, establishing clear decision-making protocols, and maintaining momentum during ambiguity.
What your day-to-day will look like:
Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers, providing in-depth technical guidance and mentorship to drive operational excellence.
Act as escalation point of AMER/LATAM region working with the GAD and other Operations leadership around the globe.
Lead the validation and ongoing management of the financial budget, ensuring accuracy. Partner with site leaders to develop budgets, identify cost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the client’s commercial operating model. Proactively manage budget adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations.
Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.
Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.
Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.
Champion the use of JLL’s technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service…