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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL - Center of Excellence Transformation & Innovation Manager (P3)
Transform at JLL in our work dynamics division on a global client account in our Technology Vertical! Our client is a Fintech company specializing in self-service banking, automated teller machines (ATMs), and cash-access infrastructure. This is a hybrid position with 3 days working onsite in Atlanta at the client's HQ OR the JLL Charlotte office however we are open to remote talent if you are willing to travel quarterly to Atlanta.
Location: Atlanta, GA 30308 (Midtown Atlanta) OR Remote
Work Schedule: Hybrid, M-F 7:30 AM-4:30 PM
Reports to: Global Center of Excellence Lead
Estimated compensation for this position is: $85,000 - $95,000 + annual bonus
What this job involves:
Owns the account's innovation pipeline, sourcing, vetting, and prioritizing new ideas, tools, and service enhancements that deliver measurable client value. Applies change management experience to support adoption of initiatives owned by this role, from pilot through implementation. Facilitates innovation workshops to co-develop solutions with clients and translates industry best practices into account-specific recommendations. Partners with account leadership, who serve as executive change sponsors, to support successful rollout of initiatives.
What your day-to-day will look like:
Innovation Pipeline Ownership
Own the account's innovation pipeline end-to-end: source, vet, and prioritize new ideas, tools, and service enhancements against client needs and business case strength.
Track innovation initiatives using structured logs or dashboards, monitoring status, expected value, and adoption milestones from concept through full deployment.
Benchmark best practices across JLL's portfolio and the broader industry, translating external innovation into account-specific recommendations.
Lead and facilitate innovation workshops with clients to surface challenges and co-develop solutions that drive measurable value.
Change Management Support (for Initiatives Owned by This Role)
Apply change management experience to initiatives owned by this role, including stakeholder impact awareness, communication support, and adoption tracking.
Support the change process for each owned initiative from pilot through full implementation, including stakeholder communication, training coordination, and adoption monitoring.
Create and execute project plans for change-related deliverables tied to this role's initiatives: readiness support, training coordination, communications, and sustainability tracking.
Monitor stakeholder adoption of changes tied to this role's initiatives and flag resistance or risk areas to the CoE Lead for escalation as needed.
No specific change methodology (e.g., Prosci, ADKAR) is required; practical experience applying change management principles is sufficient.
Change Champion Support
Support change champion engagement for initiatives owned by this role, helping champions understand upcoming changes and relay feedback from their teams.
Cross-Functional Partnership
Partner with Technology & BI, Operations, and account leadership to scope, test, and roll out selected initiatives.
Coordinate with specialist and cross-functional teams as needed to support initiative delivery; escalate complex stakeholder conflicts or trade-off decisions to the CoE Lead or Account Leadership rather than resolving independently.
Reporting
Report pipeline…