JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
As an Instructional Designer at JLL, you will create impactful learning experiences that empower our global workforce to excel in an ever-evolving real estate landscape. You'll partner with business leaders and subject matter experts to design comprehensive learning solutions across multiple formats — from engaging eLearning courses and instructor-led training to practical documentation, handbooks, and how-to guides. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your instructional design expertise will be central to this mission. You'll apply adult learning principles and proven methodologies to conduct gap analyses, facilitate content-gathering workshops, and transform complex concepts into accessible training that drives performance. Working collaboratively across our global organization, you'll build out our training backlog by converting existing materials and developing new, role-specific content while leveraging modern learning technologies that embrace more innovative ways of working.
What your day-to-day will look like:
Design and develop high-quality eLearning courses using industry-standard authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms
Create instructor-led training materials including facilitator guides, participant workbooks, presentation decks, and hands-on activities
Develop practical documentation such as handbooks, quick reference guides, how-to guides, and job aids that support on-the-job performance
Conduct gap analyses and lead content-gathering workshops with subject matter experts to identify learning needs and extract relevant information
Apply adult learning principles and instructional design methodologies to create learner-centered content that drives knowledge retention and behavior change
Build and manage training content backlogs, prioritizing projects from light-lift conversions of existing materials to complex, role-specific learning path development
Design role-based training solutions that address the unique needs of different audiences, whether creating unified content for all or customized paths for specific roles
Develop multimedia learning assets including interactive scenarios, assessments, videos, and simulations that enhance engagement and learning outcomes
Evaluate and incorporate feedback from stakeholders to refine and improve learning experiences throughout the development process
Required Qualifications:
Bachelor's degree in Instructional Design, Educational Technology, Learning Sciences, or related field
3+ years of experience designing and developing learning content across multiple formats (eLearning, ILT, documentation) for corporate environments
Expert proficiency with eLearning authoring tools (Articulate Storyline, Adobe Captivate, or similar)
Strong knowledge of adult learning principles, instructional design models (ADDIE, SAM, etc.), and learning theories
Demonstrated ability to conduct gap analyses and facilitate workshops to gather content and assess learning needs
Experience designing instructor-led training and creating supporting materials (facilitator guides, participant materials, presentations)
Proven ability to write clear, engaging instructional content across formats including scripts, guides, handbooks, and how-to documentation
Experience with learning management systems (LMS) and…