JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Premises Manager
Key Qualifications
Bachelor’s degree in Engineering, Facilities Management, Hospitality Management, or a related discipline from a recognized institution.
Minimum 5 years of relevant experience in Facilities Management, Workplace Management, Hospitality Management, or a related service environment, with proven experience in team and client management.
Proven experience managing a facilities portfolio of at least 100,000 sq. ft. within the past three years.
Preferably with at least 3 years of experience with JLL or equivalent experience providing Integrated Facilities Management services.
Strong experience in account operations, client relationship management, workplace experience, and service delivery.
Background in Hospitality Management, Hotel Operations, Guest Services, Concierge, Events Management, or other customer-facing service environments is highly preferred.
Demonstrated ability to apply hospitality standards and customer experience principles to workplace and facilities operations.
Strong knowledge of Facilities Management, including housekeeping, maintenance, security coordination, pest control, landscaping, waste management, space management, concierge, events, and workplace services.
Proven experience managing vendors and service partners, including monitoring of SLA, KPI, SOW, EHS, and contractual requirements.
Working knowledge of government statutory requirements, permits, licenses, safety regulations, and facility compliance requirements.
Experience managing Capex and Opex budgets, financial forecasting, variance analysis, procurement, purchase orders, and vendor billing.
Strong understanding of energy management, sustainability, waste reduction, and environmental programs.
Proven experience managing projects, site improvements, events, and adhoc client requirements within agreed timelines and budgets.
Experience preparing and presenting operational, financial, facilities, and management reports, including business reviews.
Strong understanding of EHS, emergency response, business continuity, risk management, and incident escalation.
Proven ability to lead, coach, and develop teams while maintaining high standards of performance, accountability, and customer service.
Preferred Leadership Profile
The ideal candidate is a hands-on Facilities and Workplace Management leader with a strong hospitality mindset. The candidate should be able to combine technical facilities expertise with excellent customer experience, service delivery, and stakeholder management skills.
A strong background in hospitality, hotel operations, guest experience, concierge, events, or premium customer service environments will be an advantage, particularly for managing a high-profile corporate account such as Globe.
The candidate must be comfortable operating in a fast-paced, client-facing environment, managing multiple priorities, responding to escalations, coordinating vendors and service partners, and ensuring that the workplace remains safe, functional, compliant, comfortable, and welcoming.
Core Skills and Competencies
Facilities & Workplace Management
Hospitality & Customer Experience
Client & Stakeholder Management
People Leadership & Team Management
Housekeeping & Soft Services Management
Concierge & Workplace Experience
Events & Meeting Management
Vendor & Contract Management
Financial & Budget Management
Project Management
EHS & Statutory Compliance
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