JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
The Project Intake Manager serves as the regional point of contact for all incoming project requests within the Design & Construction (D&C) team ranging from new construction, renovations (large/medium) and small scale projects across an organization. This role ensures efficient project initiation by evaluating requests, verifying completeness of information, routing to appropriate resource groups, and coordinating across multiple stakeholder teams. The position combines operational coordination with analytical capabilities to optimize intake processes and provide performance insights with clear SLA targets for each project type.
Key Responsibilities
Request Management & Coordination
Serve as primary regional point of contact for all D&C Project Controls Program intake requests to internal clients, partner teams, and D&C leadership, communicating performance, negotiating priorities, and ensuring alignment across business units and regions.
Oversees end-to-end intake execution across AMER, EMEA, and APAC, ensuring reactive (1-5 days) and proactive (25–40 day) tracks stay on target while monitoring AI-triage performance and Coordinator workload balance.
Determine scoping/feasibility requirements, appropriate resource groups and team assignments based on project characteristics, expertise requirements, and capacity.
Facilitate smooth handoffs between intake and project execution teams, ensuring continuity of information and stakeholder expectations.
Enforces documentation standards, conducts audits and peer reviews, validates routing accuracy and AI-triage quality, and maintains standardized templates and process documentation.
Resolves complex routing decisions, resource conflicts, priority disputes, and ambiguous categorization across stakeholder teams.
Information Verification & Quality Control
Evaluate completeness and quality of initial project information including scope definitions, budgets, timelines, and stakeholder documentation.
Identify gaps in project requirements and engage requestors to gather missing details before assignment.
Maintain standardized intake templates and checklists to ensure consistent information capture across all requests.
Enforce documentation standards that enable accurate project scoping and reduce downstream rework.
Stakeholder Coordination & Communication
Lead intake calls (weekly/bi-weekly) and kickoff meetings with internal clients, project sponsors, and D&C Project Controls teams.Coordinate across multiple stakeholder groups including operations, finance, real estate, facilities, and business units.
Communicate project status, routing decisions, and next steps to all relevant parties throughout the intake lifecycle.
Serve as a trusted liaison between requestors and delivery teams, ensuring alignment on expectations and priorities.
Reporting & Analytics
Monitor dashboards tracking intake volume, request types, assignment patterns, and processing timelines.
Analyze performance metrics including time-to-assignment, request completion rates, and resource utilization.
Identify trends, bottlenecks, and opportunities for process improvement within the intake workflow.
Prepare regular reports on intake productivity, team performance, and operational efficiency for D&C Project Controls leadership.
Process Optimization
Continuously evaluate and refine intake procedures to improve efficiency and stakeholder…