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Role Purpose
The programme is moving from design into execution across 10 APAC countries. The Project Manager is the in-region delivery lead for one service line.
The business is accountable for the change and its benefits. The Project Manager is accountable for facilitating and driving implementation: making sure every opportunity has an owner, a validated benefit, a plan and a date, and that the end-to-end change is delivered to plan.
Why this role
The programme is building the blueprint for how Property Management will operate, with APAC implementing first.
Shape a model that will be used beyond APAC.
Build skills in operating model design, process change, automation and benefits management.
Work with senior leaders across APAC and the global business, with Steering Group visibility.
What this job involves
Delivery planning and execution
Develop, own and manage the service line delivery plan: milestones, dependencies and owners.
Maintain one controlled source of truth for opportunities and benefits.
Coordinate delivery across operations, finance, JBS, technology and third parties.
Work problems through with the business: find the root cause, shape options with the people involved, and drive the agreed resolution to closure. Escalate only where a decision is needed above the service line.
Manage the implementation of the end-to-end design, including process, system and automation changes and transitions. Make sure the business requirements identified in workshops are driven into the technology solution, working with technology teams to build to the agreed requirements.
Work with teams across other Property Management programmes in the region to align approaches and accelerate value.
Business ownership and validation
Work with the business to secure a named owner for each opportunity.
Hold leaders to agreed actions and dates and escalate when they slip.
Get each benefit validated by the relevant country and HR lead before reporting it as confirmed.
Run in-country workshops to agree scope, owners and timelines.
Make sure change management and training activity is built into the service line plan and delivered to plan. The Change Manager owns readiness and communications for the service line.
Keep the service line plan aligned with the overall programme plan and the change management plan.
Governance and reporting
Run the service line cadence and issue actions and decisions.
Maintain the service line Risks, Assumptions, Issues, Dependencies and Decisions (RAIDD) log.
Produce weekly status and Steering Group content, with benefits reconciled to Finance.
Capture lessons learned and feed continuous improvements into the programme and later markets.
OPM service line position
Main focus
Deliver the Hong Kong implementation, then support other markets.
Critical tasks
Close data gaps that affect design decisions.
Define the changes needed, build the business case, and outline the implementation and scaling approach with the programme team.
Align with local change readiness and automation demand.
Build a repeatable approach for later markets.
Profile emphasis
Property management operations. Hong Kong market knowledge. Cantonese an advantage.
The Candidate
The successful candidate knows how Property Management runs in APAC, has delivered change in it, and gets senior leaders to commit to owners, numbers and dates.
Required Experience
Minimum 8 years’ project or programme management…