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Regional Workplace Experience Manager
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
Job Summary
The Regional Workplace Experience Manager leads the on-the-ground delivery of Client’s workplace experience across an assigned geography, managing a team of Community Managers, Ambassadors, and Experience staff. This role is the primary experience leader for their region, accountable for team performance, program quality, and client satisfaction.
Key Responsibilities
Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors
Ensure consistent delivery of JLL’s experience standards across all sites in the region
Build and maintain strong relationships with Client regional real estate and people stakeholders
Own the regional workplace experience and programming strategy, providing direction to site teams on programming calendars, community events, employee engagement activations, and space activation while ensuring programs are purposeful, locally relevant, and aligned with broader workplace and facilities priorities.
Monitor team performance, provide coaching, and drive a culture of hospitality and service excellence
Manage regional budget and resource deployment in partnership with the Global Workplace Experience Lead
Support hiring, onboarding, and training of new team members in the region
Identify and escalate operational issues, physical environment concerns, or employee feedback trends
Partner closely with Senior and Regional Facilities Managers to align workplace programming with facilities projects, site operations, construction activity, office changes, and business priorities
Develop and continuously evolve regional workplace programming strategies, identifying opportunities to uplift employee experience, increase engagement, and create meaningful reasons for employees to connect in the office
Use employee feedback, attendance/engagement data, workplace trends, and site observations to evaluate program effectiveness and recommend enhancements
Ensure programming is operationally executable, coordinating with Facilities, Security, vendors, building management, and other cross-functional partners as needed
Adapt programming strategies by site based on office population, utilization, employee needs, local culture, and business priorities while maintaining consistency with the overall Block workplace experience
Partner with Facilities during office openings, relocations, renovations, consolidations, and other workplace projects to develop programming and change-support strategies that help employees successfully transition into the space
Qualifications
7+ years of experience in workplace experience, hospitality, or community management, with at least 3 years in a people leadership role
Experience in partnering cross-functionally with Facilities, Real Estate, Security, Events, Communications, and other workplace functions to coordinate programming with operational and project activity.
Experience developing, improving, and scaling workplace experience or employee engagement programming across multiple locations, with the ability to translate employee needs, workplace data, and business priorities into…