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TITLE
Senior Facilities Executive – Soft Services
BUSINESS UNIT
Integrated Facilities Management
LOCATION
Deloitte Towers, Meenakshi, Tech-park, Hyderabad
REPORTING TO
Assistant Facilities Manager – Soft Services
DIRECT REPORTS
Onsite Shift Supervisors (Soft Services)
POSITION GOALS
To provide comprehensive management of services covering all facility services to client, with a focus on continuous improvement.
To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Sets stretch targets for team to achieve maximum team performance
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gains respect of JLL people, Deloitte and where appropriate, with the broader business community.
DUTIES AND RESPONSIBILITIES
Ownership of the day-to-day administration, including reports generation of the stocks tracker.
Provide assistance to the AFM & Campus manager in managing all IFM Soft services, administrative functions, Housekeeping services and facility services and any other administrative functions as deemed by Deloitte.
Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
Vendor invoices processing aligned with Deloitte finance process.
Statutory compliance check of all vendor invoices.
Routinely Inspect all services to ensure performance measures are being maintained
Set stretch targets for self to achieve maximum team performance
Reporting
Contribute to the Weekly FM Meeting Minutes
Contribute to the Monthly Management Report to Deloitte and other reports as required
Others
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
EMPLOYEE SPECIFICATIONS
Experience in Facilities Management is required.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
Graduate in any discipline
3 – 5 years experience in facilities management
Tertiary qualifications in hotel management / building management and/or business desirable
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE MEASURES
Compliance with the Service Level Agreement established between JLL and Deloitte
Achievement of contracted Customer Satisfaction expectations
Achievement of savings initiatives as agreed with Client
Delivery…