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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: The Senior Facilities Manager is responsible for the strategic and operational leadership of all hard and soft facilities management services across the designated portfolio. This role requires a proactive leader who can deliver operational excellence, ensure compliance with health and safety standards, manage financial performance, and foster strong relationships with key stakeholders.
What your day-to-day will look like:
Operational and Technical Management
Direct and oversee all day-to-day facilities operations, including hard services (HVAC, electrical, plumbing, mechanical) and soft services (cleaning, security, landscaping, waste management).
Develop, implement, and monitor preventive and corrective maintenance programs to ensure optimal performance and longevity of all building systems and assets.
Ensure strict compliance with all local, state, and federal regulations regarding health, safety, environmental standards, and building codes.
Lead the response to emergency situations, acting as the primary point of contact for crisis management and business continuity planning.
Financial and Commercial Management
Develop and manage the annual facilities management budget (OPEX and CAPEX) for the client.
Monitor financial performance, identify cost-saving opportunities, and implement efficiency initiatives without compromising service quality.
Oversee the procurement process for facilities services, including drafting scopes of work, evaluating bids, and negotiating contracts with vendors and subcontractors.
Review and approve vendor invoices, ensuring accuracy and alignment with contracted Service Level Agreements (SLAs).
Team and Vendor Leadership
Lead, mentor, and develop the internal facilities management team, fostering a culture of continuous improvement, accountability, and high performance.
Manage external service providers and subcontractors, conducting regular performance reviews against established SLAs and Key Performance Indicators (KPIs).
Facilitate regular training and development programs for staff to ensure up-to-date knowledge of industry best practices and safety protocols.
Client and Stakeholder Relationship Management
Act as the primary liaison between the facilities management team and client leadership, tenants, and key stakeholders.
Conduct regular account review meetings, presenting performance reports, financial updates, and strategic recommendations.
Manage tenant satisfaction programs, addressing escalations promptly and implementing feedback to enhance the overall occupant experience.
Sustainability and Innovation
Champion sustainability initiatives across the portfolio, including energy reduction programs, waste diversion strategies, and water conservation efforts.
Identify and integrate smart building technologies and proptech solutions to optimize building performance and enhance the user experience.
Support the client’s corporate social responsibility (CSR) goals through targeted facility-led environmental and community programs.
Qualifications and Experience
Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or membership in recognized industry bodies (e.g., IFMA, BOMA, RICS) are highly preferred.
Minimum of 8 to 10 years of progressive experience in…