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Sr. Transport Coordinator - JLL
Job Description
The Senior Transport Coordinator will partner with the Facilities Management team to oversee day-to-day transportation and logistics operations at the Charles Schwab site, ensuring seamless delivery of shuttle services, fleet management, and transport coordination while driving continuous improvement and operational excellence.
Key Responsibilities
Daily Operations Management
Oversee day-to-day transport operations across the Charles Schwab site including employee shuttles, visitor transportation, and logistics services
Ensure all transport schedules, routing, and dispatch activities are executed flawlessly and meet service level commitments
Monitor and manage fleet inventory, vehicle maintenance schedules, and transport equipment to maintain optimal operating conditions
Drive continuous improvement initiatives to enhance service delivery, route optimization, and operational efficiency
Contract & Vendor Management
Manage transportation vendor contracts and service agreements as approved by Charles Schwab stakeholders
Ensure vendor invoice processes comply with JLL and client standards
Conduct routine service audits to maintain vendor performance and accountability
Coordinate with transportation providers to address service gaps and optimize delivery
Risk Management & Compliance
Participate actively in emergency evacuation procedures and drills
Support crisis management and business continuity planning initiatives related to transportation
Monitor and address health and safety issues proactively, ensuring compliance with DOT regulations and safety standards
Conduct reviews of driver safety protocols and recommend improvements as needed
Financial Oversight
Monitor and manage the transportation operational budget
Track expenditures related to fleet operations, maintenance, fuel, and vendor services to maintain cost control measures
Provide financial reporting to support budget forecasting and planning
Identify cost-saving opportunities through route optimization and resource management
Client Relationship & Service Excellence
Serve as a key point of contact for transportation matters at the Charles Schwab site
Address complex issues proactively and identify opportunities for operational improvement
Maintain alignment with the facilities team to achieve key performance metrics (KPIs)
Ensure consistent delivery against service level agreements (SLAs) for all transport services
Reporting & Documentation
Create and submit transport activity reports, fleet utilization data, and monthly management reports
Provide regular updates to Charles Schwab stakeholders on operational performance and service metrics
Maintain comprehensive documentation of all transportation activities, incidents, and maintenance records
Generate insights and recommendations based on operational data and performance trends
Required Qualifications
Education & Experience
Bachelor's degree in Logistics, Supply Chain Management, Business, or related field
Minimum 3–5 years of experience in transportation coordination, fleet management, or logistics, preferably in corporate or financial services environments
Strong knowledge of transport operations, fleet management, and soft services delivery
Technical Knowledge
Solid understanding of DOT regulations, occupational safety standards, and transportation compliance requirements
Demonstrated aptitude in client-centric…