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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL - Site Operations Manager (M1)
Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is the world's leading cloud-based Customer Relationship Management (CRM) and artificial intelligence software company.
Location: Chicago, IL 60654 (downtown River North/West Loop area)
Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM
Travel Requirements: 25% travel to other client sites in IN
Reporting to: Senior Site Operations Manager
Estimated base salary range: $97,000 - $115,000
What this job involves:
As a Site Operations Manager at JLL, you'll be primarily responsible for overseeing and optimizing the performance of both hard and soft services vendors for our client's sites. Your focus will be on managing vendor relationships, ensuring service quality, and driving operational excellence across the vendor ecosystem while maintaining site integrity and meeting client expectations.
Your day-to-day tasks will include:
Managing and coordinating activities of hard and soft services vendors across client sites
Conducting regular performance reviews and quality audits of vendor services
Negotiating and overseeing vendor contracts, including SLAs and KPIs
Ensuring seamless integration of vendor services with overall site operations
Implementing vendor management best practices and continuous improvement initiatives
Resolving vendor-related issues and escalations to maintain smooth site operations
Analyzing vendor performance data and preparing reports for client and internal stakeholders
Collaborating with procurement teams to identify and onboard new vendors as needed
Ensuring vendor compliance with site-specific regulations, policies, and procedures
Required Qualifications:
High school diploma or GED equivalent
Minimum 5 years of experience in third-party facilities management or outsourced site operations and vendor management
Proven track record in managing multiple vendor relationships in a site context
Strong knowledge of contract management and vendor performance metrics
Excellent communication, interpersonal, and problem-solving skills
Proficiency in vendor management and facility management software
Experience in site-based operational planning and execution
Preferred Qualifications:
Bachelor's degree in Facility Management, Business Administration, or related field
Professional certifications such as FMP, CFM, or CPSM
Experience managing both hard and soft services vendors in diverse facility environments
Knowledge of industry-standard service level agreements and key performance indicators
Familiarity with relevant industry regulations and site compliance requirements
Experience with cost optimization and budget management in a site operations context
Proficiency in project management methodologies
Understanding of lean management principles and process improvement techniques applied to site operations
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
97,000.00 – 115,000.00 USD per year
Final compensation packages are determined by various considerations including but not…