JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Developer – D&C Project Controls Program
Position Overview
The Project Intake Developer serves as the technical backbone of the Design & Construction (D&C) Project Controls Program's intake platform. This role is responsible for the end-to-end management of the Project Intake product — from maintaining platform stability and resolving customer-reported issues, to designing and delivering feature upgrades that enhance the user experience. The Developer operates at the intersection of software engineering, customer support, and product delivery, ensuring the intake platform remains reliable, performant, and aligned with evolving business needs across AMER, EMEA, and APAC regions.
A core function of this role is translating customer feedback and operational pain points into actionable technical improvements, managing the product backlog, and communicating platform changes clearly and proactively to stakeholders. The Developer is expected to own the full product lifecycle — triaging defects, shipping enhancements, maintaining data integrity, and building trust with customers through transparent, timely communication about what's changing and why.
Key Responsibilities
Customer Complaint Management & Issue Resolution
Serve as the technical point of contact for customer-reported issues, bugs, and service disruptions related to the Project Intake platform.
Triage, diagnose, and resolve platform defects — performing root-cause analysis and implementing permanent fixes to prevent recurrence.
Maintain a structured issue-tracking workflow (using SIM, or equivalent ticketing systems) to ensure all customer complaints are logged, prioritized, and resolved within defined SLAs.
Analyze complaint trends and recurring issues to identify systemic platform weaknesses and inform the product improvement roadmap.
Communicate resolution timelines and status updates to affected customers and stakeholders in a clear, empathetic, and professional manner.
Feature Upgrades & Product Development
Own the product backlog for the Project Intake platform — gathering requirements from customers, intake coordinators, analysts, and leadership to prioritize feature enhancements.
Design, develop, test, and deploy new features and functionality that improve intake workflows, data capture accuracy, and user experience.
Leverage AI-enabled tools and platforms (e.g., Amazon Q, Amazon Quick Suite, internal ML/NLP solutions) to build intelligent automation into the intake product — including smart routing, auto-classification, and predictive triage capabilities.
Collaborate with UX/UI stakeholders to ensure feature designs are intuitive, accessible, and aligned with customer needs.
Conduct user acceptance testing (UAT) with key stakeholders and iterate based on feedback before production release.
Develop and maintain APIs and integrations that connect the intake platform with downstream project execution systems, reporting tools, and data warehouses.
Platform Maintenance & Reliability
Ensure the ongoing stability, performance, and security of the Project Intake platform through proactive monitoring, patching, and infrastructure management.
Manage platform deployments, version control, and release cycles — maintaining a clean CI/CD pipeline and minimizing downtime during updates.
Conduct regular code reviews, technical debt assessments, and performance optimization to maintain platform health and scalability.
Maintain…