JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Shift in charge in the absence of the Technical Services Manager
Resolve technical problem in a timely manner to enhance Occupant Experience
Escalate technical issues where required
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the workplace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage the Technicians proactively
Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Client/Stakeholder Management (in support of the Technical Services Manager)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on timely delivery of all services
Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
Operations Management
Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Managers & the Business Units on Project issues
Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Contribute to the Monthly Management Report
To provide the coaching/mentoring for Technicians, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
Ensure all safety procedures, including Crisis Management/ Business…