JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Experience Ambassador-JLL
What this job involves:
The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors alike. This role involves providing exceptional customer service, fostering community and collaboration, and supporting the everyday initiatives that keep a workplace running smoothly for everyone who relies on it. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees — and this role brings that mission to life in every interaction, from a warm welcome at reception to the small details that make someone's workday easier. We believe the most effective teams are built when everyone is empowered to thrive, and as a Workplace Experience Ambassador, you'll help create the conditions for that to happen every day, acting as a knowledgeable, approachable point of contact who ensures the workplace meets the needs of occupants and stakeholders alike.
What your day-to-day will look like:
Serve as the welcoming first point of contact—greeting visitors, managing access control and registration, and handling calls—while providing attentive, professional customer service to employees and guests
Support employees with everyday workplace needs such as room bookings, equipment requests, and IT coordination, acting as a go-to resource for workplace policies and procedures
Coordinate and execute workplace events, meetings, and activities, including room setup, catering, and audiovisual support
Maintain workplace amenities—break rooms, lounges, wellness rooms, and collaborative spaces—ensuring they remain clean, orderly, and fully functional
Share workplace announcements and updates through email, newsletters, and digital signage, keeping employees informed and connected
Uphold health and safety protocols, including proper equipment use, emergency procedures, and incident reporting
Build community through social and team-building activities, wellness programs, and recognition initiatives, while identifying opportunities to improve the overall workplace experience
Required qualifications :
High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus
Proven experience in a customer service or hospitality role, ideally within a corporate or commercial real estate environment
Excellent interpersonal and communication skills, with the ability to build relationships and connect with diverse individuals
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
Comfortable navigating workplace technology tools, equipment, and software
Preferred qualifications :
Professional, approachable demeanor with the ability to represent the workplace positively
Flexibility to adapt to changing work demands and schedules, including occasional evenings or weekends to support events
Knowledge of health, safety, and security protocols applicable to the workplace
Basic familiarity with office equipment, operations, and administrative tasks
Strong problem-solving skills with the ability to address and resolve workplace-related issues
Genuine passion for fostering a positive work environment and promoting employee engagement and morale
Schedule: M-F 9:00AM-5:30PM
Location: San Jose, CA
This position does not provide visa sponsorship. Candidates must…