JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About the Role
The WPM Divisional Lead is a strategic lifecycle ownership role designed to eliminate the traditional fragmented handoff model in client account management. Operating as the "continuity thread," the WDL serves as a single trusted advisor who owns the complete account life cycle from initial pursuit through multi-year renewal — ensuring clients never have to "tell their story again." The WDL functions as the "glue" across divisions, engineering, HSSE, sourcing, and platform teams — connecting workstreams with a Team Captain mentality rather than a command-and-control approach. At Tier 1, the WDL carries full lifecycle ownership. At Tier 2 and Tier 3, the WDL provides strategic oversight and mentorship to Workplace Success Leads (WSL)..
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Core Responsibilities
Strategic Account Ownership
Serve as single point of accountability for the complete Tier 1 client lifecycle — pursuit through renewal
Build and maintain trusted advisor relationships with client C-suite, understanding long-term business drivers
Maintain institutional knowledge and relationship context as accounts evolve across phases
Eliminate "tell your story again" friction through lifecycle continuity
Independent oversight of account health
P&L & Financial Accountability
Support account profitability, margin performance, and budget management for Tier 1 portfolio and Tier 2 and 3 if needed.
Monitor financials via Nexus (Momentum + PeopleSoft) for top 30 accounts
Drive Revenue/Margin Optimization: support efforts to convert MTS to a standalone P&L; shift to outcome-based and "by-the-drink" pricing models
Support WSL with transition budget management >$5M with rigorous cost control
Review share-of-wallet for cross-sell and organic growth opportunities
Operational Excellence
Coordinate cross-functional workstreams across engineering, HSSE, sourcing, and platform teams
Implement early warning systems and proactive escalation protocols
Provide oversight for JCAP compliance; serve as escalation point for JCAP roadblocks
Address "watermelon effect" — align internal operational reality with external KPI reporting
Identification of cost-saving and efficiency opportunities
Process design, standardization, and best-practice rollout
Risk identification and mitigation strategy design
Facilitation of cross-functional issue resolution (sales, ops, accounts)
Talent Development & Team Leadership
Coach and mentor Workplace Success Leads managing Tier 2/3 accounts and supporting Tier 1 accounts
Support and ensure Account Directors are ready for tactical execution and BAU ownership
Support WPM Professional Development Program and IFMA certification programs
Champion skilled trades pipeline development and workforce sustainability
Technology & Data Intelligence
Partner with BI Lead for predictive account signals, relationship health scores, and cross-sell intelligence
Leverage Monday.com, Nexus, Corrigo, Property Hub, Workplace OS, Marketplace, and P2P
Navigate data quality challenges across JLL systems with an innovation mindset
Embrace emerging technologies including AI tools to drive efficiency
Thought Leadership & Brand
Represent JLL at industry events and conferences
Contribute to "One JLL" brand and Accelerate 2030 vision
Complete media training for external press representation
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Lifecycle Phase Engagement
Pursuit
Tier 1: Partner with Sales & Solutions Development to validate operational feasibility; provide…