ABOUT THE ROLE
Loyalty isn't just a program at the John Lewis Partnership, it is a core priority driving our overarching business strategy and transformation. We are seeking a highly commercial, data-driven Loyalty Senior Propositions Manager to act as the true business owner for our most complex loyalty offerings. In this fast-paced, high-impact role, you will lead the end-to-end development of innovative new propositions while continually optimising our existing portfolio across both John Lewis and Waitrose.
If you have a growth mindset, a passion for crafting memorable omnichannel customer experiences, and a proven track record of leading cross-functional teams through agile transformations, this is your opportunity to deliver industry-leading change at pace.
Salary: £55,500.00 - £88,500.00 per annum dependant on skill and experience
Contract type: This is a fixed term contract opportunity until January 2028
Hours and location of the role: 35 hours per week
Your home location will be our London, Pimlico Head Office
This is a hybrid working role. The expectation is a minimum of 3 days per week in the office as team collaboration is critical in this role - core days are Wednesday and Thursday with the third day flexible dependant on projects and team meetings
Start date: Please note that this role will start after 1 February 2027
Key responsibilities:
You will work closely with the Loyalty Strategy and Proposition Lead and broader loyalty team in John Lewis, as well as broader loyalty teams in central and Waitrose lines of business. You will take ownership of a number of large, complex propositions within the scheme portfolio, defining the proposition and delivery plan in line with the transformation and capability programme timelines
Alongside Product Manager, own the roadmap for evolving these propositions over time and work collaboratively across the business to ensure delivery of agreed milestones
Delivering projects at pace, on time and on budget. Delivery in line with the broader programme plan
Alongside the Proposition Lead, ensure alignment of propositions across the JLP loyalty portfolio
You’ll need to lead dotted-line programme teams, collaborating with cross-functional teams in Commercial, Data, Insight, Technology, Loyalty and Comms to align on the roadmap and strategy to deliver and evolve the proposition
Regularly report on the success of the proposition and communicate this within the business, identifying opportunities to optimise and increase performance
Accountable for the ongoing run of a selection of loyalty propositions, ensuring plans are in place for the ongoing development and delivery of those propositions
Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first
Supports the development of capabilities which will deliver an enriched and growing customer database
A keen interest in the external Loyalty market, bringing that knowledge back into the team
E ssential skills and/or experience you’ll need:
A loyalty SME with significant experience working within loyalty proposition development and experience in developing and innovating loyalty points based propositions
Highly commercial and confident working with business cases and benefit tracking and delivery
Data driven and experienced in working with product management and of matrix working
This role will work in close collaboration with Product teams so experience working closely with technology and within agile methodologies to deliver great results is essential
This role will be working in a fast-paced, transformation environment so experience of transformation and change and an understanding of working and leading teams within this environment is key
Desirable skills and/or experience you may have:
Business case development
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Closing Date:
November 12, 2026
Pay:
£55,500.00 - £88,500.00 Annual
Contract Type:
Temporary
Hours of Work:
35
Job Level:
Partnership Level…