- Pay
- $20–25/hr
- Where
- Elgin/East Dundee, IL, United States
- Level
- Mid
Location: East Dundee, IL (Moving to Elgin in January of 2027)
Compensation: $20-$25/hour, based on experience + Commission!
Schedule: 40+ hours weekly | Monday through Friday | 7:30 AM-4:30 PM
Build relationships. Keep customers informed. Help our service team stay on track.
JNL Climate Control is growing our team and looking for a personable, organized, and dependable Customer Service Representative who enjoys working with people and knows how to keep things moving in a busy service environment.
What We Offer
75% Company-covered Health Insurance for the Employee
Up to 50% Company-covered Health Insurance for the Dependents
50% Company-covered Dental & Vision Insurance
401K Retirement program with company match
$25k Life Insurance
Paid vacation time depending on experience and tenure
Six paid holidays annually
Ongoing professional development
What We're Looking For
Minimum 1 year of customer service or client relations experience
Experience in HVAC or any trade is a big plus
Service coordination or dispatching experience is preferred
Professional phone presence
Strong interpersonal and written communication skills
Ability to organize and prioritize multiple tasks at once
Comfortable adapting to last-minute scheduling changes
Solid computer skills and ability to learn new systems
Familiarity with ServiceTitan is a plus
Reliable, detail-oriented, and able to work well as part of a team
Genuine commitment to providing an excellent client experience
What You'll Be Doing
Serve as a primary point of contact for customers by phone and email
Build positive relationships with new and existing clients
Coordinate service appointments based on customer needs and technician availability
Follow up with customers regarding appointments, service needs, and outstanding questions
Update customer accounts, appointment details, and service information in company systems
Communicate closely with technicians, sales representatives, and office team members
Assist customers with questions and work toward timely, professional resolutions
Adjust schedules as priorities change and help keep daily operations running smoothly
Deliver a consistently friendly and professional customer experience