This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Operations & Commercialization based in United States .
We are looking for a strategic and hands-on Senior Product Manager to shape the operational products behind a growing autonomous delivery robotics network. You will translate the needs of field operators, merchants, customers, and commercial partners into product capabilities that improve delivery reliability, fleet utilization, and operational efficiency. Working across Product, Engineering, Operations, Growth, Safety, and Data teams, you will own initiatives from discovery and prioritization through launch and continuous improvement. The role combines product strategy with close engagement in real-world operations, using field insights, analytics, and AI-enabled tools to solve complex challenges. You will help build scalable workflows, strengthen partner experiences, and support expansion into new markets. This is a remote opportunity in Canada, with periodic travel to operating markets and partner locations.
\n
Accountabilities
Own the Operations & Commercialization product roadmap, translating the needs of operators, field teams, merchants, customers, and commercial partners into clear priorities.
Define and monitor operational performance and delivery quality metrics, including successful and on-time deliveries, customer and merchant defects, reliability, supply hours, fleet utilization, and cost efficiency.
Establish performance baselines and targets, making results visible across markets, partners, and platforms where relevant.
Analyze operational data, customer feedback, partner input, and field observations to identify recurring failure modes, investigate root causes, and uncover product improvement opportunities.
Develop scalable workflows and product capabilities for robot supervision, deployment, and dispatch, reducing manual effort and improving fleet productivity.
Improve delivery reliability through better issue detection, remote interventions, exception handling, incident follow-up, and service recovery.
Enhance the experience of customers, merchants, operators, and the wider public by designing intuitive and dependable interactions grounded in real-world workflows.
Partner with commercial and logistics teams to define product capabilities, integration requirements, onboarding workflows, and service-level agreement (SLA) guardrails for successful partner launches.
Build repeatable product capabilities and operational workflows that accelerate market deployments and reduce complexity as the business expands.
Lead products from concept through launch and iteration, defining problem statements, requirements, success criteria, rollout plans, and adoption measures.
Collaborate closely with Engineering to scope and sequence improvements, favoring iterative releases, rapid experimentation, and frequent testing while maintaining reliability and release readiness.
Use analytics and AI-enabled tools, including large language models (LLMs) and AI agents, to explore operational data, accelerate root-cause investigations, and prototype dashboards, workflows, and proof-of-concept solutions.
Coordinate cross-functional quality initiatives with Analytics, Engineering, Operations, Program Management, Safety, Support, and Field Operations, ensuring clear ownership, visible dependencies, timely escalation, and resolution of issues.
Requirements:
6+ years of product management experience, with a track record of taking software products from discovery through launch and ongoing iteration.
Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows.
Strong user research and discovery skills, with the ability to translate frontline workflows, technical constraints, operational data, and partner feedback into prioritized product…