This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Warranty based in India.
We are seeking an experienced, customer-focused product leader to drive the strategy and development of critical warranty management platforms. This role offers the opportunity to own CRM, contract, claims, and payment management systems while shaping products that directly impact business performance and customer experience. You will lead product initiatives from discovery and strategy through implementation, launch, and continuous optimization. Working closely with engineering, finance, operations, marketing, and external partners, you will translate complex business requirements into scalable, impactful solutions. The position combines strategic ownership with hands-on execution in a fast-paced, data-driven environment. You will have the autonomy to influence decisions, drive innovation, and deliver measurable results across revenue, operational efficiency, and customer satisfaction. This is an exciting opportunity for a product leader who thrives on complexity and enjoys building and scaling technology solutions.
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Accountabilities
Define and communicate product vision, strategy, OKRs, KPIs, and roadmap aligned with business objectives.
Own CRM, contract, claims, and payment management platforms, including customer onboarding, policy administration, claims workflows, payment processing, accounting requirements, revenue recognition, and SOX compliance.
Translate customer, partner, operational, regulatory, and business needs into clear product requirements and prioritized initiatives.
Lead product discovery, roadmap planning, and end-to-end delivery in collaboration with engineering, finance, operations, marketing, partnerships, and business stakeholders.
Drive product execution from ideation to launch, including requirements gathering, stakeholder alignment, testing, rollout planning, adoption, and performance measurement.
Leverage customer research, user feedback, analytics, market trends, and competitive insights to identify opportunities and continuously improve product performance.
Manage third-party vendors and partners, ensuring commercial accountability, delivery quality, roadmap alignment, and effective risk escalation.
Develop product capabilities that support go-to-market initiatives, partner enablement, revenue growth, customer satisfaction, and customer re-engagement.
Promote customer-centricity, design thinking, experimentation, and continuous learning throughout the product development lifecycle.
Communicate product vision, priorities, trade-offs, risks, and timelines while influencing stakeholders and maintaining alignment across teams.
Monitor and improve business outcomes, including revenue, margins, customer retention, claims throughput, operational accuracy, and compliance.
Requirements:
8+ years of product management experience, with strong expertise in CRM platforms and systems supporting policy and contract management, payments, claims, customer onboarding, and third-party integrations.
Experience integrating marketing automation, sales, service, contract management, and data warehousing platforms.
Proven track record of building and scaling products and delivering measurable business outcomes, including revenue growth, customer satisfaction, operational efficiency, or ROI improvements.
Strong analytical skills and demonstrated ability to use data, customer insights, and product metrics to inform decisions and prioritize initiatives.
Excellent written, verbal, and presentation skills, with the ability to communicate complex concepts to technical, non-technical, and executive audiences.
Strong organizational and project management skills, with the ability to manage competing priorities and drive execution in a fast-paced environment.
Demonstrated ability to lead through influence, build stakeholder alignment, and collaborate…