Own product launches end-to-end for Amazon brands.
$4000 month | Full-time | EU time zones
We're a growing Amazon business, and we do three things on Amazon: we grow existing sellers through PPC and catalogue management, we build brands from scratch for clients (from sourcing through to launch and ongoing management), and we launch our own Amazon brands.
We manage around 12 brands and need someone to keep operations moving as the business grows. You'll take ownership of brand-building delivery and client communication, freeing the founders from day-to-day coordination so they can focus on the wider business.
We're looking for an Operations Manager who can own brand-building operations, keep two connected pipelines moving, and make sure clients always know what's happening.
You understand Amazon and can coordinate sourcing, supply chain, catalogue, design and PPC. You don't need to have launched products yourself: the founders can teach the product side. The product lead provides product ideas; specialists own advertising, copy and growth strategy. You bring organisation, drive and follow-through.
In this role, you will:
📋 Run the new product pipeline: move ideas through sourcing and quotes, prioritise with supply chain, and ask the product lead for more ideas when needed
✏️ Run the client launch pipeline: coordinate each step from product selection to launch, with clear owners, deadlines and follow-ups
💡 Start with a daily 30-minute pulse check: review launch blockers, outstanding quotes, enough product ideas, and client/team Slack updates
💻 Work with supply chain to keep orders, stock and logistics on track, and build forecasts from real sales data as it becomes available
🔎 Clear blockers promptly, chase outstanding quotes, and help the team prioritise what needs to move next
📦 Coordinate catalogue, design and PPC specialists so their work is ready on time and nothing gets missed
🤝 Own the brand-building client journey, managing expectations and following up quickly on decisions and outstanding actions
📞 Spend around half your time on client communication, including clear updates at least twice a week for active sourcing-phase clients
📊 Keep trackers and regular reporting current; flag refund, stock or sales issues early, with a plan to address them
💡 Improve the systems you run through clearer SOPs, better ClickUp workflows, and AI or automation where it helps
📋 Run the weekly ops meeting and give the founders a concise report on progress, risks and next steps
🎓 Grow into wider business and agency operations, with the opportunity to build a team of one or two people
This is a full-time role working within UK/Western European time zone (GMT/BST), with core overlap with the founders who are based in Lisbon. Some flexibility is expected for early-morning supplier comms with China and afternoon/evening client comms with Europe and US clients.
Requirements
To be successful in this role, you need:
✅ A mover. Hyper-organised, hyper-focused, high-energy. Your default is to check ‘what’s happening with X? where are my gaps right now?’ on your own rhythm, without being prompted.
✅ Client-management maturity. You've held clients through difficult conversations — delays, cost overruns, bad news, scope arguments. You reset expectations without becoming defensive, deliver bad news professionally, and keep clients engaged when things aren't going their way.
✅ People-management reflex. You hold team members accountable without drama. You run meetings that produce decisions. You lead specialists through clear briefs and consistent follow-up — not just coordination.
✅ Strong AI fluency: you use AI tools confidently to improve workflows and work faster, while applying your own thinking and checking the output.
✅ 7+ years operations leadership in e-commerce, Amazon, or supply-chain-heavy business (you've run a function, not just executed in one)
✅ An understanding of Amazon, catalogue/listing workflows and the product-to-launch…