Coffee Cay Ltd. is looking for a Store Manager to join our team at Starbucks Bahamas. This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
In this role the Team Leader will ensure that:
Daily Duty Roster is completed
Schedules are completed and posted in advance
Orders are submitted within deadlines
Company Deposit Policy is adhered to
Store walk thru’ s are conducted as required
Sufficient change is on hand as required
Perform any other related duties as assigned
Other responsibilities, essential job functions and competencies, include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Demonstrates a resolve to operate with a Growth Mindset and Foresight
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service by driving customer at our core.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools, specifically the Planning Period Kit (PPK) to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Drives Corporate Social Responsibility (CSR) initiatives through strong community outreach.
Drives Local Store Marketing (LSM) initiatives to maintain and gain further relevancy in the local market.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback and proactively researches local markets to understand customer and community needs.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include but are not limited to Store Manager Approach, Labor Scheduling Tool (LST), Ops Report, Store Goals, Peak Report, Quarterly Business Review, cash management, inventory management, safety & security and Customer Voice
Uses discretion…