Position Summary
This position operates in a team environment and requires excellent communication skills, as well as the ability to provide a high level of customer service to students, instructors, and guests both in person and over the phone. Key responsibilities include greeting and orienting visitors, assisting with student enrollment, supporting daily and weekly registration processes, and performing various administrative tasks. The role demands strong attention to detail and accuracy while working in an open office setting. This is a full-time approx. (40 hrs/wk), non-exempt hourly and benefits eligible position reporting to the Student Services Manager. Must be available to work weekends and holidays as needed and on a rotational schedule.
Position Responsibilities
Greet & orient students, instructor & visitors to the Folk School.
Answer inquiries and provide information about the Folk School and activities for the week.
Process and edit registrations including emailing invoices and corresponding communications.
Conduct weekly class registration packet setup for student/instructors and instructor end of week packets.
Print student and instructor certificates.
Respond to e-mail inquires.
Collect student material fees including going to classes, procuring material fees from students in various forms of payment.
Count, maintain and record student material fee payments for deposit and submitting payments to the finance department.
Maintain and reconcile the cash box weekly.
Coordinate Folk School shuttle service needs for students and instructors including gathering airline information and providing arrival details to the shuttle service driver, sending out shuttle information notifications to shuttle riders and coordinating lunch needs for the Saturday shuttles.
Assist in resolution of student class and housing conflicts.
File student registrations and other necessary information.
Assist in special events and events that are scheduled on campus throughout the year.
Manage campus mail and lost and found.
Other related duties as assigned by the Student Services Manager.
Education and Experience Requirements
Minimum High School Diploma or equivalent required
Proficient in Microsoft Office and using a computer and computer systems
Proficient using phones and phone systems
2- 3 years knowledge of and experience in customer service
Prior office experience preferred
Position Skills/Aptitudes
Possess good communication skills (written, verbal and listening).
Requires a solid understanding and proficiency in basic math skills, including addition, subtraction, multiplication, division, and the ability to perform accurate calculations and data entry.
Self-motivated, highly organized, detail oriented and able to multi-task.
Ability to adapt to different situations and changing work processes to accommodate customer needs.
Be reliable, act with integrity and honesty.
The willingness to be a team player and assist as needed in Folk School administrative needs and operations.
The willingness to learn, generate reports and enter data in the Folk School’s computer registration system – Configio.
Must be proficient in Microsoft Excel. Ability to perform basic to intermediate functions, including formulas, data entry, formatting, sorting and filtering, and basic calculations. Candidates must successfully complete an Excel skills assessment as part of the interview process to be considered for the position.
Pay & Benefits
The pay for this position is approximately $16.75 per hour. The Folk School offers a comprehensive benefits package, including health, dental, and vision insurance; two tuition-free classes per year; free lunch options; and generous paid time off.
Physical Demands:
This position requires travel and the ability to drive a car. A current driver’s license is required. The position requires that the employee be able to walk unaided up and down hills and over uneven terrain, bend, stoop, and have use of fine and gross motor…