- Where
- Jacksonville-Florida-United States of America
- Level
- Mid
Build your best future with Johnson Controls
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy · Check us out: https://youtu.be/pdZMNrDJviY
What you will do
Johnson Controls is seeking a Branch Operations Manager to support the System Application Engineers in their support of the construction sales team and functions as an SAE for select reps, customers and/or projects. You will ensure projects are implemented profitably, accurately, on-time, within the scope of the contract and in alignment with customer expectations. There's a focus on equipment slippage, avoids and minimizes slippage, following up to prevent re-occurrence, and ensure the proper balance of pre and post sales activities is maintained to meet overall customer expectations through coaching. In this role, you will provide training and support on project management practices and the Johnson Controls equipment order execution process. You will also support pre-sales activities, which include system configuration validation, HVAC equipment and/or controls selection for basis of design as well as bidding, application and pricing. You will help with the development of accurate, detailed submittals to communicate design, configuration, operation, and installation requirements to customers, consultants, service team and necessary subcontractors. You will also work with the sales team to maintain an effective balance between internal Johnson Controls processes, customer satisfaction and project financial results. This position supports the Tampa, Florida, territory. Candidates must be local to this area.
How you will do it
Provides coaching and daily guidance on performance of assigned System Application Engineers. Functions as a Systems Application Engineer where appropriate based on the branch requirements and Account Executive Assignments.
Performs all of the System Application Engineer duties for highly complex or strategic projects as assigned by Branch Management.
Provides recommendations to assigned System Application Engineers performance evaluations to HVAC Sales Operations Manager. Follows up on customer satisfaction issues and drives resolution.
Provides leadership by demonstrating focus on achieving customer satisfaction.
Develops and builds relationships between the SAEs and their assigned Account Execs, contractors, customers, consultants, and vendors. Develops and implements a formal technical training program for each of the System Application Engineers. Ensures SAEs are providing proper turnover to service team and coordinating with LSSs/PM on all joint projects.
Acts as the first level of customer concern for any issues related to; equipment orders, order commitments, delivery, final payment and customer satisfaction.
Acts as the domain expert on equipment to assist in the interpretation of engineering drawings and specifications.
Identifies gaps in the technical expertise of the SAEs in specification interpretation and…