About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
HVAC Service Operations Manager
Johnson Controls is looking for an experienced HVAC Truck Based Service Manager to lead service customer account activity, drive labor and material growth, and support profitable execution for a diverse field team. In this role, you will help strengthen customer relationships, develop people, and maintain a strong focus on safety and service quality.
Role Overview
You will own the day-to-day leadership of the service business for an assigned customer base, balancing operational execution, financial performance, and team development. The role requires a hands-on manager who can coordinate technicians and team leads, support customer satisfaction, and ensure work is delivered safely and consistently.
Key Responsibilities
Lead service customer account activity for the team’s customer base, including Labor and Material growth and service execution.
Set and monitor goals for gross margin delivery and overall profitability, including Planned Services Agreements and L&M work.
Drive L&M growth through Technicians and Team Leads while supporting strong service delivery.
Lead the resolution of warranty-related customer issues and other service execution concerns.
Review and approve L&M quotations.
Manage budgeting, forecasting, and accounts payable/receivable.
Maintain fleet and tools inventory to support daily operations.
Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others involved in the service process.
Support staffing plans by hiring, training, transitioning, and developing team members.
Conduct formal performance reviews and manage day-to-day performance issues.
Promote and maintain safety program compliance across the service team.
Build strong customer relationships that support satisfaction, retention, and business growth.
How You Will Do It
Take ownership of results with accountability, integrity, and a strong commitment to safety.
Stay close to the work by understanding customer needs, removing obstacles, and keeping service execution focused on what matters most.
Use data, clear communication, and practical problem-solving to improve margin, productivity, and service quality every day.
Work as one team by building trust across technicians, team leads, customer service, and management, while valuing different perspectives.
Balance people leadership with operational discipline so the team can deliver consistent results.
Use audits, coaching, and follow-up to reinforce standards and strengthen performance.
Partner with internal stakeholders to support scheduling and management needs for the service operation.
Qualifications
Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
Strong interpersonal, customer service, and negotiating skills.
Demonstrated competence in written and verbal communication.
Basic financial accounting experience.
Demonstrated proficiency in MS Office products and a basic Windows environment.
Passion for leading people in a diverse workforce that includes union and non-union employees.
Nice to Have
Diploma in…