Join Our Team as a Field Quality Engineer at Johnson Electric!
Location: Plymouth, MI (onsite)
Vacancy Type: Existing Position
Schedule: Full-Time, with flexibility for additional hours or alternate schedules based on business needs
Travel: Regular travel to customer and manufacturing locations
As our next Field Quality Engineer , you’ll manage customer nonconformance issues for imported products throughout the Americas. Your expertise in customer quality, 8D problem-solving, containment, warranty analysis, and quality performance management will be essential to protecting customers, reducing quality costs, and driving sustainable corrective actions across global manufacturing operations.
Why You’ll Love Working Here
Global Presence: Be part of a global company with diverse teams and opportunities to contribute to international projects
Professional Growth: Access continuous learning and professional development through challenging customer-quality assignments
Employee Empowerment: Join a culture that empowers employees to take ownership and make impactful decisions
Collaborative Culture: Work in a supportive environment where cross-functional teamwork and knowledge sharing are encouraged
Technological Leadership: Contribute to quality excellence for advanced motors, actuators, and motion technologies
What You’ll Be Doing
Manage customer nonconformance issues for assigned accounts and imported products
Monitor and manage Customer PPM performance to maintain customer satisfaction and quality expectations
Receive, investigate, and resolve customer complaints while ensuring timely communication and effective corrective actions
Manage PDCA logs, Quality Problem Reports, customer-situation databases, and related quality workflows
Lead 8D problem-solving activities and ensure responses are accurate, timely, and supported by objective evidence
Coordinate containment activities at customer locations and Johnson Electric facilities
Manage sorting companies and monitor their performance, cost, responsiveness, and effectiveness
Limit customer exposure to nonconforming products through effective containment and risk-management actions
Monitor sorting costs, customer complaints, Customer PPM, and corrective-action performance
Analyze customer returns involving zero-kilometer and warranty concerns
Coordinate product-return analysis and identify technical root causes
Develop and implement corrective and preventive actions to prevent recurrence
Assess risks associated with quality issues at customer locations and establish appropriate mitigation plans
Conduct regular customer visits to address concerns and strengthen technical relationships
Serve as a primary quality contact for assigned customers
Participate in customer-quality meetings, technical reviews, and corrective-action discussions
Collaborate with Johnson Electric manufacturing sites to review quality concerns and improvement plans
Coordinate communication and actions among customers, manufacturing plants, Engineering, Operations, and Quality teams
Support Production Part Approval Process activities related to design or process nonconformities
Maintain accurate records of customer concerns, containment actions, root-cause investigations, and corrective actions
Identify and implement continuous improvement opportunities that enhance product quality and customer satisfaction
Escalate critical customer-quality risks to the appropriate internal stakeholders
Perform other related duties as assigned
What We’re Looking For
Bachelor’s degree or higher in Engineering, Science, or a related technical discipline
Professional experience in Quality Assurance, Field Quality, Customer Quality, or Warranty Analysis
Manufacturing-facility experience
Strong knowledge and practical experience with 8D reporting
Experience using structured problem-solving and quality tools
Experience investigating nonconforming products and implementing corrective actions
Demonstrated experience working directly with…