Service Administrator
NRC Crane Hire (Part of the JGL Group)
Monday to Friday, 7:00am – 4:30pm
Immediate Start Available
Purpose of the Role
Working in a fast-paced Crane Company environment, you will carry out a wide range of support duties and hire control whilst reporting to the Service Manager.
General Responsibilities
· Parts sales to external customers – identify, quote, order and invoice
· Maintain internal parts and consumable stock – order, issue and audit
· Hire Control for Test Weights – Full process inc. quotations, transport and invoicing
· Manage and administer the crane servicing schedule
· Administer periodic LOLER certifications maintaining statutory compliance
· Prepare and process service job paperwork
· Answering the telephone and dealing appropriately with breakdowns, enquiries etc.
· Ad hoc service support needs as required by the Service Manager.
Skills Knowledge Attitude Training and Experience (SKATE)
· Have good working knowledge of English, both written and verbal, and be able to report at management level.
· Experience working in a busy environment
· Work well under pressure and retain a positive attitude
· Experience in a technical or workshop environment
· Excellent communication skills both verbal and written
· Excellent attention to detail
· Ability to adapt and solve problems using initiative
· Willingness to undertake training to expand product knowledge
Wellbeing Responsibilities
Monitor and Promote a Healthy Work Environment Proactively flag signs of operational stress, overload or communication breakdowns within the team and raise them with the Plant Manager to help maintain a balanced workload.
· Support Positive Team Culture Encourage respectful interactions and promote inclusive behaviours across departments. Help facilitate a collaborative atmosphere, especially in handling disputes or operational tensions.
· Champion Work-Life Balance Practices Help manage meeting schedules, avoid unnecessary out-of-hours communications, and support planning of holidays or time-off to maintain team wellbeing.
· Encourage Use of Wellbeing Resources Signpost mental health support, HR policies, or wellness initiatives available within the company. Raise awareness about internal wellbeing campaigns or training sessions.
· Observe and Respond to Behavioural Flags Be attentive to signs of disengagement, stress, or low morale—whether in customers or colleagues—and escalate with sensitivity and discretion when necessary.
· Act as a Trusted Listener Build professional relationships that allow team members to feel heard and supported. Offer a consistent presence that encourages open and respectful dialogue.
· Contribute to a Safe and Organised Physical Environment Play a role in upholding safety procedures, tidy workspaces, and clear administrative processes that reduce confusion or risk.
· Celebrate Successes and Milestones Help recognise team achievements, birthdays, anniversaries, or plant performance wins. Support communications that reinforce positive morale and a sense of belonging.
About You
We are looking for someone who:
Lives within a reasonable commuting distance of our office – Orsett RM16
Thrives in a fast-paced working environment.
Has excellent attention to detail.
Demonstrates a strong sense of urgency and ownership when completing tasks.
Is organised and able to manage multiple priorities.
Has good communication and interpersonal skills.
Is proficient in Microsoft Office applications.
Has a positive attitude and willingness to learn.
What We Offer
Full training and development.
Opportunity to build a long-term career within a growing business.
Supportive and experienced team environment.
Immediate start available.
Competitive salary based on experience.
Apply Today
If you are organised, eager to learn and looking to join a growing business with excellent career prospects, we'd love to hear from you.
NRC Crane Hire, part of the JGL Group, is an equal opportunities employer and welcomes…