Audi Edmonton North has an exciting opportunity for an Audi Service Technician to join our dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs are completed efficiently, accurately, and in accordance with manufacturer and dealership standards.
As an Audi Service Technician, you will leverage your advanced diagnostic expertise and leadership skills to drive shop productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and upholding our commitment to safety, operational excellence, and customer satisfaction.
Location: 18855 Stony Plain Rd, Edmonton, AB T5S 2X6
Schedule: This is a full-time, permanent role of 40 hours per week. Including Saturday rotations.
This role reports to the Service Manager of the dealership.
About Us
A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A Day in the Life
Serve as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concerns
Perform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standards
Review and support technician repair plans to ensure accurate diagnoses and efficient repair processes
Monitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectations
Conduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standards
Work closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion times
Assist in training, coaching, and developing technicians, apprentices, and new team members
Perform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenance
Conduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customers
Coordinate with the Parts Department to ensure timely procurement and availability of required parts
Support warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirements
Maintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologies
Promote and enforce safe work practices, company policies, and dealership procedures
Maintain a clean, safe, and organized shop environment
Ensure a high degree of confidentiality with company and customer information
Foster a positive, collaborative, and accountable team culture within the service department
What We’re Looking For
Previous experience as an Audi or Volkswagen Technician is strongly preferred
Automotive Service Technician Red Seal Certification is required
Minimum 5+ years of automotive dealership technician experience required
Strong leadership, coaching, and team development skills
Advanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systems
Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations
Excellent communication and interpersonal skills with the ability to work effectively across departments
Proven ability to prioritize workloads and manage multiple competing demands in a fast-paced environment
Strong attention to detail and commitment to repair quality and customer satisfaction
Proficient with dealership…