Summary of Functions
A Box Office Representative is responsible for serving the guests of Northern Quest Casino through all functions at the Box Office and providing the best possible service by performing the following duties.
Essential Duties and Responsibilities
Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
Provides high-quality customer service and hospitality in the execution of these tasks and responsibilities.
Provide Customers and Clients with accurate information
Responsible for selling show tickets for NQ shows and TicketsWest events
Maintains accurate bank balance
Redeems Gift Cards
Ensure control/protection of company assets through verification and documentation of exchanges.
Provide prompt and courteous telephone service
Available and willing to work irregular hours deemed necessary for Business Levels.
Responsible for maintaining a consistent, regular good attendance record.
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Experience
One year of related experience in the hospitality or retail field. One year of college or technical school is preferred.
Experience with the use of Player tracking system and TicketsWest ticketing system preferred
Skills & Abilities
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to read, write and communicate effectively with co-workers and others
Ability to provide proper phone etiquette
1 year cash handling skills required
Ability to deal professionally, courteously, and tactfully with the public and co-workers
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Skill in solving practical problems, exercising good judgment, and dealing with situations where only limited standardization exists.
Excellent organizational and interpersonal skills.
Education
High school diploma or general education degree (GED).
Other Requirements
Ability to obtain and maintain a Tribal Work Permit.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
Pass typing test minimum 20 wpm
Pass required math test
Available to work nights, weekends and holidays as needed.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually…