Summary of Functions
To ensure professional execution for NQRC client banquets, meetings and functions of all types and sizes in all areas. Responsible for high level of guest satisfaction, superior service, and the delivery of a high-quality product.
Essential Duties and Responsibilities
Ensure compliance with the Kalispel Tribe of Indians –Internal Controls, and Northern Quest Casino Policies and Procedures.
Provide constant, attentive, and friendly service to all guests, greet guests in an appropriate manner.
Serve beverages according to MAST guidelines.
Assist banquet Team Members (Servers, Bartenders, Set-up Porters, Cocktail Servers and Ushers, and Beverage Porters) to ensure superior guest service.
Review the client’s needs or special requests, in order to deliver flawless performance, while maintaining very high standards.
Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
Correctly perform all necessary papers and bookwork at shifts end.
Relay any complaints, problems, or positive remarks to the shift supervisor.
Attend all training meetings.
Keep storage areas clean and organized. Make sure that equipment is cleaned properly and stored securely.
Responsible for maintaining a good attendance record.
May be required to be a panelist for the Internal Review Board Process.
Must be able to execute multiple tasks at the same time, while staying focused and organized.
Coordinate special arrangements and needs with the appropriate departments for the operation.
Knowledge of food and wine for training service.
Help organize clearing stations and BOH.
Work along with the Culinary Team, in the setting of buffet tables and other food displays.
Inspect the overall ambiance of the room to meet the needs of the client.
Make certain that the tables are set according to NQC standards and the requirements of the function and the client.
In the absence of a supervisor or manager, meet and greet clients at the beginning of their function and communicate with them throughout the duration of their event.
Follows NQC procedures for “Room Control” pertaining to guest conduct and alcohol use.
This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Experience
This job has no experience needed, will train new employees.
Skills & Abilities
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests.
Ability to maintain effective working relationships with department heads and employees.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
Excellent organizational, communication, and interpersonal skills.
Education
High school diploma or general education degree (GED) preferred.
Other Requirements
Ability to obtain and maintain a Kalispel Work Permit.
Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
Washington State Food Handler Permit within 14 days of start date.
Hepatitis “A” Vaccination- By date of hire.
MAST (Washington State Liquor Control Board Permit). 90 days from date of hire, or 1st class offered.
Available and willing to work nights, weekends and holidays as required.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and…