Keller Executive Search is an executive search agency searching on behalf of a client in e-commerce and retail fulfillment. The Senior Operations Manager will guide fulfillment, customer service and vendor operations in a hybrid setting.
Key responsibilities
Run order fulfillment and returns operations to service targets.
Manage relationships with third-party logistics and vendors.
Analyze operational data to find and act on improvement opportunities.
Align operations with marketing and sales calendars and peak seasons.
Lead managers and team leads across several functions.
Improve processes and documentation for scalability.
Track budgets and report on operating costs.
Requirements
Bachelor's degree in business, operations or a related field.
6 or more years of operations experience, including team management.
Experience in e-commerce, retail or fulfillment environments.
Strong skills in Excel and reporting tools.
Proven ability to manage vendors and contracts.
Strong organizational and problem-solving skills.
Effective communicator across departments.
Benefits
Hybrid schedule with flexible remote days.
Health, dental and vision coverage.
401(k) with match.
Paid vacation, sick leave and holidays.
Learning and development allowance.
Salary: USD 105,000 - 130,000 per year
Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.
To learn more about the firm and about our candidate services - please visit our website
Equal Employment Opportunity and Non-Discrimination Policy
Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.
Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.
Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.
Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.
Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.
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