Customer Support Representative II
? Santa Rosa, CA
? Monday – Friday, 8:00 AM – 5:00 PM
? $25.00 – $26.00 per hour DOE
? Full-Time Temporary Position with Potential for Permanent Hire
Join a Team That Makes a Difference
Are you an experienced customer service professional who thrives in a fast-paced office environment? Do you enjoy helping people and providing exceptional service? We are seeking a Customer Support Representative II to support patients, healthcare providers, and medical facilities throughout the equipment ordering process.
This position offers the opportunity to make a meaningful impact by helping individuals obtain mobility equipment and ensuring a seamless experience from order placement to delivery.
What You’ll Do
Answer inbound customer service calls and provide timely support.
Make outbound calls to patients, doctors’ offices, hospitals, and insurance providers.
Enter and manage customer orders accurately within company systems.
Verify insurance coverage, co-pays, deductibles, and authorizations.
Communicate order status and insurance information to patients and healthcare providers.
Schedule equipment fittings and user training appointments.
Process and manage a high volume of faxed orders and documentation.
Maintain accurate records and ensure all documentation is complete.
Collaborate with internal teams to ensure orders move efficiently through the fulfillment process.
Provide compassionate and professional support to customers in potentially stressful situations.
What We’re Looking For
? Strong customer service and communication skills
? Previous experience in an office environment
? Ability to multitask and stay organized in a fast-paced setting
? Strong computer and phone skills
? Excellent attention to detail and accuracy
? Ability to remain professional when handling challenging customer interactions
Preferred Qualifications
Healthcare or medical office experience highly preferred
Experience verifying insurance benefits, co-pays, and deductibles
Experience working with patients, physicians’ offices, hospitals, or medical providers
Familiarity with medical documentation and healthcare administration
Why Apply?
Competitive pay of $25.00 – $26.00 per hour
Full-time daytime schedule with no weekends
Opportunity for permanent employment
Supportive and collaborative team environment
Meaningful work helping patients receive essential mobility equipment
If you are a customer-focused professional with excellent communication and organizational skills who enjoys helping others, we’d love to hear from you. Apply today to join our team in Santa Rosa, CA!
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