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No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
Our Head of Recruitment Process Outsourcing (RPO) is a strategically driven, commercially accountable
leader who owns the growth, performance, and evolution of Kelly's RPO business. The Officer VP role holds full P&L responsibility for the RPO division, driving client acquisition, revenue growth, margin expansion, and EBITDA improvement — while setting and executing the go-to-market strategy that positions Kelly RPO as a top-tier, enterprise-grade solution in the global talent marketplace.
Reporting to the President, Staffing, BPO and RPO Solutions, this leader is expected to anticipate shifts in the talent acquisition landscape, act decisively, and adapt in real time — delivering scalable RPO solutions with agility, speed, and commercial rigor in a dynamic, competitive market.
Responsibilities:
People & Culture First
Architect and lead a high-performance, people-first culture within the RPO division anchored in accountability, talent development, inclusion, and continuous improvement
Build an environment of psychological safety paired with uncompromising performance standards and leadership accountability across delivery, operations, and client-facing teams
RPO Strategy & New Business Growth
Own and continuously evolve the RPO go-to-market strategy, solution design, and pricing model across all verticals and geographies
Drive scalable new logo acquisition through targeted pursuit strategies, enforce pricing discipline, and lead sustained margin expansion; proactively adjust strategy based on talent market and competitive shifts
Develop and launch differentiated RPO solutions — including modular RPO, total talent, and embedded recruiting models — that create competitive market advantage and reflect future-of-work trends
Client & Talent Centricity
Serve as executive sponsor for the organization's most strategic RPO accounts, ensuring strong governance, NPS performance, and long-term retention
Deepen enterprise client relationships, expand scope and revenue footprint within existing accounts, and proactively identify at-risk accounts for remediation
Lead high-stakes contract negotiations and solution re-designs that optimize outcomes for clients while protecting enterprise value and margin integrity
Delivery Excellence & Technology Enablement
Ensure consistent, high-quality RPO delivery across all engagements through disciplined SLA management, recruiter productivity standards, and process governance
Champion the adoption and optimization of ATS, CRM, AI-enabled sourcing, and talent analytics platforms to drive recruiter efficiency and hiring outcomes
Partner with Technology and Operations functions to continuously evolve the RPO delivery model, reduce cost-to-fill, and enhance the candidate and hiring manager experience
Cross-Functional Alignment & Execution
Orchestrate alignment across sales, delivery, operations, finance, HR, and marketing to execute enterprise priorities; redesign operating models and drive measurable reductions in cost-to-serve at scale
Partner with Marketing and Growth functions to shape RPO pursuit strategy, thought leadership positioning, and market differentiation
Ensure disciplined pipeline management, forecast integrity, and accountability against enterprise KPIs — including revenue, margin, time-to-fill, quality-of-hire, and client retention rate
Business & Financial Acumen
Own and actively manage the full RPO P&L;…