About the Role
Kerma Games operates a 24/7 live casino studio in Monterrey, Mexico, streaming live table games to international markets. While the Monterrey team is offline overnight, someone must be watching, the games, the systems, and the building itself.
We are looking for a responsible, sharp-eyed Night Operations Specialist based in our Indore office to be that person. During your IST daytime shift (the studio's overnight), you will haveaccess to live CCTV feeds of the entire studio and building, operational dashboards, game-health indicators, dealer activity, and player chat. Your job is to notice everything, fix what you've been trained to fix, escalate what you can't, and report it all clearly every single day.
This is a monitoring, first-response, and escalation role. You will not be expected to solve complex engineering problems, but you will be trained by our technical team to perform remote first-level fixes yourself, and you will be expected to use that training rather than waking someone up for a problem you can solve.
Key Responsibilities
Live Game Monitoring
Continuously monitor live CCTV feeds of ongoing games and the studio floor.
Watch for game interruptions: frozen games, stalled rounds, stream drops, video/audio
issues, and anything that stops play.
Monitor dealer activity and performance indicators, note conduct or procedure issues on
camera.
Observe player chat and operational signals for complaints that indicate a game problem
(e.g., multiple players reporting a frozen table).
Maintain awareness of multiple live games simultaneously.
Dashboard & System Health Monitoring
Monitor dashboards displaying the health of live games, streaming infrastructure, and
supporting systems.
Understand indicators, alerts, and operational metrics, recognize warnings, service
interruptions, and performance degradation early, before players notice.
Perform routine operational checks according to the monitoring procedures on a fixed
schedule throughout the shift.
First-Level Remote Remediation
Perform trained remote fixes yourself before escalating: restarting streams or services,
remotely rebooting equipment, and executing documented runbook procedures provided
by the technical team.
Know the boundary: what you are cleared to fix remotely versus what requires the
on-call technician, and never improvise beyond your training on live systems.
After any fix, verify the game is fully restored and record what you did, when, and why.
Incident Identification & Escalation
Your operating loop: Observe → Verify → Fix (if trained) → Escalate (if not) → Follow up →
Record.
Identify potential technical or operational incidents and perform first-level verification.
When an issue is beyond your remote-fix authority, contact the designated on-call
technician immediately, clearly communicating what happened, which game/system is
affected, what the indicators show, and what you already tried.
Track every incident until the responsible team acknowledges and resolves it. An
incident is never "someone else's problem" until someone else has explicitly taken it.
Escalate recurring issues as patterns, not just one-off events.
Overnight Building & Security Watch
Monitor CCTV of the full building overnight, not just the game tables.
Watch for anything out of place: unauthorized entry, doors left open, unfamiliar people,
equipment being moved or removed, on-site security being absent or asleep at their
post, or any behavior that shouldn't be happening in the building at night.
Immediately escalate security concerns through the defined channel, and log every
observation with a timestamp so it can be verified on the footage.
Daily Reporting & Shift Handover
Maintain an accurate running log of all incidents, fixes, observations, and notable events
during the shift.
Deliver a structured daily report to company leadership at the end of every shift,
covering: game/system incidents and downtime, fixes performed, escalations made and
their outcomes, dealer…