About This Role
The Microsoft 365 Engineer is the hands-on technical owner for the day-to-day administration, configuration, and optimization of the KGS Microsoft 365 tenant, covering Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Viva Engage, Microsoft Loop, Planner, Forms, Stream, Bookings, and Microsoft 365 Apps. This individual contributor role reports to the Senior Manager, IT Service Delivery & Digital Workplace and supports employees across the global KGS tenant from India.
The role is equally accountable for adoption across the organization, making sure employees at every site and in every function know how to use Microsoft 365 well. Success is measured through usage data, training reach, and reduced support demand. The engineer works within the standards set by the governance and cyber security teams, turning policy into services that are well run and well used.
Key Responsibilities
Microsoft 365 Platform Administration
Administer and configure Exchange Online, including mail flow, connectors, shared mailboxes, distribution lists, and transport rules.
Administer SharePoint Online and OneDrive for Business, including site provisioning, permissions, storage, and sharing settings.
Administer Microsoft Teams, including meeting, calling, and messaging policies, app management, and Teams Rooms where applicable.
Configure and support Viva Engage, Microsoft Loop, Planner, Forms, Stream, and Bookings, and manage tenant settings in the Microsoft 365 admin center.
Manage Microsoft 365 Apps deployment and update channels in partnership with the endpoint team.
Automate administration tasks using PowerShell and Microsoft Graph, and maintain configuration documentation and as-built standards.
Identity, Licensing & Access
Manage license assignment through group-based licensing, along with Microsoft 365 groups and membership, within approved access policies.
Partner with the identity team on Entra ID, conditional access, and MFA as they affect Microsoft 365 services, escalating exceptions to the policy owner.
Track license consumption and report right-sizing opportunities to the Senior Manager, IT Service Delivery & Digital Workplace.
Governance, Security & Compliance (Execution)
Apply the Teams and SharePoint standards set by the governance and cyber security teams to provisioning, naming, lifecycle and expiration, external sharing, and guest access.
Implement Microsoft Purview sensitivity labels, retention policies, and data loss prevention (DLP) policies as directed by the cyber security and compliance teams.
Action eDiscovery and legal hold requests as directed by the legal team.
Review Microsoft Secure Score and recommendations relevant to Microsoft 365 workloads, and remediate findings with approval.
Adoption & Change Management (Organization-wide)
Build and execute the Microsoft 365 adoption plan across all KGS sites and functions, and establish and run a Microsoft 365 Champions program.
Create training content, including quick-reference guides, short videos, live and virtual sessions, and onboarding content for new hires.
Run targeted campaigns that move teams from file shares and email attachments to collaboration in OneDrive, SharePoint, and Teams, and that introduce tools such as Loop and Planner.
Use Microsoft 365 usage analytics, Adoption Score, and Viva Insights where available to measure adoption, identify low-usage groups, and target them.
Maintain an internal Microsoft 365 help and learning hub on SharePoint.
Communicate Message Center roadmap changes to the business in plain language ahead of rollout.
Migration & Projects
Execute file share and legacy platform migrations into SharePoint Online and OneDrive using the SharePoint Migration Tool, Migration Manager, or third-party tools.
Support tenant consolidation, merger and acquisition, and divestiture work as required.
Pilot and roll out new Microsoft 365 features in a controlled, well-communicated way.
Support, Monitoring & Service…