Permanent position available with a considerable portfolio of works for the next 5+ years
To build your career by assisting in the delivery of ‘leading edge’ engineering projects.
To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and to the required quality standards.
To benefit from Kirby’s Career Development Programmes that will enhance your leadership capability.
To work with the best.
Excellent package on offer with room for negotiations
About Kirby Group Engineering
Kirby Group Engineering is an international multi-disciplinary engineering services contractor and leading provider of high-value engineering services to a number of ‘blue chip’ companies. Operating across Ireland, the UK, Europe and South Africa, Kirby has become the engineering service provider of choice in growth segments such as pharmaceuticals, data centres and power transmission and distribution. Our culture is innovative, collaborative and performance focused. The successful candidate will have the opportunity to grow and develop in a company committed to developing talent and rewarding performance.
ROLE PURPOSE
The IT Service Desk Administrator is responsible for providing exceptional technical support and assistance to end-users across the organisation. The role involves managing day-to-day helpdesk requests, maintaining and troubleshooting hardware and software, and ensuring smooth operation of critical IT systems and security protocols. The technician plays a key role in maintaining user access controls. By delivering efficient and effective IT support, the Helpdesk Technician contributes to the overall productivity and security of the organisation’s technology infrastructure.
KEY TASKS, ACTIVITIES, RESPONSIBILITIES & ACCOUNTABILITIES
1. User Support
Provide first-line technical support to end-users, addressing hardware and software issues.
Assist with troubleshooting and problem resolution, ensuring timely and effective solutions.
2. Ticket Management
Efficiently manage and prioritize helpdesk tickets, ensuring a timely resolution of reported issues.
Document all relevant information regarding user requests and resolutions.
3. Hardware and Software Maintenance
Perform routine maintenance on computer systems, including updates, patches, and hardware upgrades.
Install and configure software applications, ensuring compatibility and optimal performance.
4. Remote Assistance
Provide remote assistance to users, resolving issues through phone or remote desktop tools.
Ensure clear communication and understanding while assisting users remotely.
5. User Training
Conduct user training sessions for common software applications and IT best practices.
Create and update user documentation to facilitate self-help and reduce recurring issues.
6. Security Compliance
Enforce and adhere to IT security policies, ensuring the confidentiality and integrity of organisational data.
Educate users on security best practices to minimize potential risks.
7. Collaboration
Collaborate with other IT team members to escalate and resolve complex issues.
Share knowledge and contribute to the continuous improvement of IT processes.
8. Communication
Provide clear and concise communication to end-users regarding issue status and resolution timelines.
Collaborate with team members and management to share insights and updates.
9. Documentation
Keep detailed records of common issues and resolutions to build a knowledge base.
Contribute to the improvement of standard operating procedures and documentation.
Competencies to be Demonstrated
Strong knowledge of hardware, software, and operating systems.
Ability to diagnose and resolve technical issues efficiently.
Excellent interpersonal and communication skills to provide clear and effective support to end-users.
Understanding of network protocols, VPNs, MFA, and security tools like Firepower and Umbrella DNS.
Experience with backup and recovery solutions, such as Rubrik.
Proficiency in…