To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Job Description/Preferred Qualifications
As Technical Engagement Manager for films, OCD and wafer geometry metrology, you will own KLA's FaST engagement at a new strategic account and lead an on-site team of Customer Engagement Applications Engineers. The customer runs advanced logic and DRAM on one site and is building its engineering team as the fab ramps, so this team carries more of the metrology ownership than on a typical account.
· Customer Engagement & Strategy: Define and execute the account strategy for SpectraShape (optical CD), SpectraFilm and Aleris (thin films) and PWG (patterned wafer geometry), including product penetration, share and adoption (PSA). Build strong relationships with the customer's integration, module and metrology leaders, and develop a deep understanding of their process flow and roadmap.
· Technical Leadership & Execution: Act as the primary technical owner for FaST programs from tool install, acceptance and qualification through ramp. Own the measurement strategy across front-end, middle-of-line and back-end layers for gate-all-around logic and DRAM: model development and turnaround for new layers, recipe qualification, measurement uncertainty, tool matching, correlation to reference metrology, and APC feed-forward and feedback. Lead complex problem solving, risk mitigation and escalation management.
· Capacity & Business Planning: Translate customer sampling plans (layers, lot and wafer sampling) into tool throughput and attach-rate models that support the high-volume tool forecast. Work with account managers on configurations, quotes and booking plans. Apply KLA sales processes (Value/People, SPIN).
· Cross-Functional Collaboration: Represent the customer to the FaST product division and its modeling teams. Collaborate with division marketing, applications and engineering, Service and Sales to deliver product value, align roadmaps and close issues quickly. Lead technical reviews with the customer and KLA management.
· Team Leadership & Development: Hire, lead, mentor and develop CE applications engineers. Drive best known methods, training and knowledge transfer, including helping the customer build its own metrology capability.
Preferred Qualifications
· Deep knowledge of optical metrology: spectroscopic ellipsometry and reflectometry, thin-film…