Position: Developmental Disabilities (DD) Eligibility Support Coordinator
Department: Developmental Disability Services
Pay Grade: $20.96-$26.52
General Position Summary
This position provides administrative assistance to the Developmental Disabilities Services Department (DDS). Primary responsibility is providing supportive and administrative services to the KCDDS Eligibility Team and KCDDS Leadership. This position also shares responsibility for optimizing processes for efficiency and effectiveness. Must be able to pass a DHS background check.
Essential Functions
The following may not be all inclusive and other duties may be assigned.
Provides administrative support to Eligibility team, as well as the KCDDS Leadership team.
Works closely with Eligibility team to ensure accurate and complete required documentation.
Perform numerous clerical, organizational, and office support tasks that may include filing, scanning and data entry. Assists with the preparation of reports and spreadsheets.
Provide back-up to other Support Coordinators.
Assist callers and office visitors by providing accurate information and referring them to appropriate personnel or community resources.
Coordinate on-site testing as directed by the Eligibility Specialist per Title 19 Admin Exam protocol.
Track eligibility and provisional client re-eligibility for OAR compliance with timelines.
Assist with open, thinned, closed charts of clients which includes creating new charts, thinning files, and filing documentation.
Gather and file ROI documents as they arrive and make Eligibility Team aware where all documents present.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Certification, & Experience
High school diploma or general education degree (GED).
Minimum of three (3) years clerical experience.
General knowledge of database management, web-based software programs, Adobe, Microsoft Office Software, and Web maintenance software is required.
Oregon Driver’s License
Knowledge, Skills & Abilities
KNOWLEDGE OF: Policies & procedures development and maintenance
Multi-line phone systems
Basic medical terminology
Case management processes and procedures.
Electronic medical records, electronic health records and/or other health information related technology
Scheduling processes and practices
Record keeping and reporting techniques.
Working within set timelines, meeting deadlines, organizing time
Basic statistical record-keeping practices.
Interacting with diverse individuals and groups face to face and by phone
Modern office practices, procedures, and techniques
Modern office equipment and machinery and their intended use
A variety of computer systems and software, including web-based programs.
English composition, spelling, and grammar.
Word processing, database, and computer entry
HIPAA privacy rules.
HIPAA security rules and specific rules requiring more stringent record protections.
Records retention record keeping and reporting.
Intellectual and developmental disabilities.
SKILL IN: Competently performing the duties of this position with frequent interruptions.
Supporting individuals supported by KCDDS, their families, providers, KCDDS and other county staff, and the general public in a courteous, professional manner
Understanding, interpreting and applying department and program rules, procedures and policies with good judgment, while carrying out a variety of technical and administrative support duties. Applying newly assigned procedures and practices to specific work assignments
Maintaining accurate and complete records
Learning new tasks.
Principles of cultural…