IT Systems Analyst Job Description
Job Title: IT Systems Analyst
Classification: Exempt
Department: IT
Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary:
The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities: Help Desk Support Respond to Helpdesk tickets and requests via email, teams, and over the phone.
Provide first level contact and troubleshoot user issues
Properly escalate unresolved queries to the next level of IT support
Troubleshoot hardware/software issues, escalating to higher support levels if necessary
Track, route, and redirect problems to correct resources
Walk users through problem solving steps to resolve issues
Follow up with users, provide feedback and see problems through to resolution
Administrative Tasks System user creation
PC set up
Software setup
Smart device deployment
Licensing assignment
Maintain documentation for IT processes and procedures
System Monitoring Monitor and manage various infrastructure systems
Monitor and manage various enterprise business systems
Assist with troubleshooting critical IT systems as needed
Projects Work with other members of the infrastructure team and other departments on joint tasks and projects
Work with vendors and contractors to accomplish tasks and projects
Assist with IT audits
Other Duties Work closely with other IT staff to accomplish IT goals
Help with site installation activities for infrastructure tasks
Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
Perform other duties as required
Skills & Competencies: To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
Ability to read and comprehend basic English
Ability to follow instructions
Self-starter, multi-task and detailed oriented, excellent computer and math skills
Maintains a clean work area
Must be familiar with databases
Education & Experience: Computer related college degree required
Some Education requirements can be offset by work experience (industry or federal)
Minimum of 2 years’ experience in IT field
Work Environment & Physical Requirements: Requires working in temperature extremes
Observes all safety rules
Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.