Fire Alarm Technician II
Reports To: Project Manager or designated Operations ManagerSupervises: None; provides technical guidance and training to junior personnelClassification: Full-Time, Hourly/Non-ExemptCareer Level: Fully Qualified/Journey-Level Technician
Position Summary
Fire Alarm Technician II independently performs the installation, programming, testing, troubleshooting, inspection, and maintenance of commercial fire alarm and life-safety systems. This position understands the complete installation process—from backboxes and cable installation through device installation, programming, testing, customer training, and project closeout.
The Fire Alarm Technician II completes small installations and system additions with minimal supervision, coordinates effectively with other trades, and provides technical guidance and hands-on training to junior technicians.
Essential Duties and Responsibilities
Install, inspect, test, troubleshoot, service, and maintain commercial fire alarm and life-safety systems.
Read and interpret blueprints, CAD-generated drawings, riser diagrams, wiring diagrams, specifications, submittals, sequence-of-operations documents, and manufacturer instructions.
Identify fire alarm symbols, device types, wiring requirements, circuit types, and installation details.
Perform the complete installation sequence, including:
Backbox and pathway coordination
Cable installation, support, identification, and testing
Device and equipment mounting
Cable termination and panel connections
Basic system programming
System troubleshooting and testing
Customer training and project closeout
Independently complete small fire alarm projects, tenant improvements, system additions, device replacements, and similar assignments with minimal supervision.
Perform basic or limited programming on supported fire alarm panels, including Edwards, Silent Knight, Fire-Lite, and other manufacturer platforms used by SWC.
Troubleshoot ground faults, opens, shorts, communication failures, device issues, notification appliance circuit problems, signaling-line circuit problems, and other common system conditions.
Use multimeters and other approved testing equipment to diagnose system and circuit issues.
Coordinate daily work with electrical contractors, general contractors, project managers, customers, inspectors, and other trades.
Review field conditions and promptly communicate drawing conflicts, scope questions, material needs, schedule concerns, and potential change-order conditions.
Complete testing documentation, Records of Completion, inspection records, point lists, redlines, as-built information, and other required closeout documentation.
Provide system and panel training to customers and end users.
Maintain accurate time, labor, material, inventory, service-ticket, and project records.
Provide hands-on training and technical guidance to Fire Alarm Technician I employees and installation assistants.
Monitor the quality of assigned work and provide constructive feedback to junior personnel.
Verify that assigned work complies with project documents, manufacturer requirements, applicable codes, company quality standards, and customer expectations.
Follow and reinforce SWC, customer, and job-site safety policies and procedures.
Participate in continuing education, manufacturer training, and professional-development activities.
Demonstrate SWC’s core values of safety, integrity, respect for people, customer focus, continuous improvement, and community involvement.
Perform other duties as assigned.
Education, Experience, and Training
High school diploma or GED strongly preferred.
Typically, three or more years of progressively responsible fire alarm, low-voltage, electrical, or closely related field experience.
Demonstrated ability to independently install cable, panels, power supplies, initiating devices, notification appliances, modules, and related fire alarm components.
Demonstrated ability to complete small projects and system…