ABOUT KOHO
We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.
At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.
KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.
ABOUT THE ROLE
As Senior Product Design Manager, you will lead design across a complex portfolio that combines two very different but deeply connected challenges: helping teams create and grow new customer experiences, and building the systems that allow excellent design to scale across KOHO.
You will lead and develop product designers working across zero-to-one, growth, onboarding, and other high-leverage product opportunities. At the same time, you will provide strategic leadership and support to the KOHO Design System team, helping the system evolve as a practical, adopted, high-quality foundation across app and web.
This is a role for a design leader who can move fluidly between ambiguity and scale. You will help teams turn uncertain opportunities into clear product directions, design experiments that create real learning, and make thoughtful trade-offs between velocity, quality, customer trust, and long-term experience coherence. You will also understand when a solution should be explored as a local experiment and when it needs to become a reusable pattern that improves the whole product.
You will work closely with Product managers, Engineering, Data, Research, Marketing, and other functional teams. As part of KOHO’s Product, Design, and Engineering partnership, you will shape strategy, create clarity across multiple teams, and raise the quality of the experience without making teams dependent on process or central approval.
What You’ll Do
- Lead and develop product designers across multiple teams or a large, complex area, creating the conditions for people to grow, make decisions with confidence, and do exceptional work.
- Set a clear design direction across zero-to-one and growth initiatives, helping teams move from ambiguous opportunities to compelling product experiences and measurable learning to accelerate KOHO in its mission to be the bank of choice for all Canadians, across app and web.
- Coach teams through experimentation, using customer insight, research, data, prototypes, and product outcomes to decide what to build, what to test, and what to change next.
- Balance growth velocity and unit economics with customer value, craft quality, trust, accessibility, and long-term experience health; know when to move quickly and when Coll or clarity cannot be compromised.
- Collaborate with Product, Engineering, Data, Research, Marketing, and other teams to shape strategy, scope initiatives, make trade-offs, and deliver customer value. Respect, understand and incorporate varying perspectives in the work outputs.
- Represent Design in roadmap, resourcing, timeline, and quality discussions, ensuring design has a meaningful voice from the beginning.
- Support the KOHO Design System team through strategic direction, prioritization, critique, coaching, and cross-functional partnership, helping the system serve real product needs across app and web.
- Build the operating practices, feedback loops, and decision frameworks that help teams move…