Your mission
Main tasks
Operating and maintaining servers (domain/DHCP/DNS, weighbridge application and database, door access control, IT backup, LIMS, DMS) and the PABX system
Ensuring backup and recovery of company data and systems, and managing Windows updates for PCs and servers (WSUS or global tools)
Managing the network and firewall infrastructure, including troubleshooting and related guides
Supporting local business systems and interfaces with application teams and vendors to ensure availability, connectivity and reliable integration
Providing second-level support and first-level back-up in close collaboration with the IT Service Management Specialist, including installations, repairs, modifications and preventive maintenance of IT systems, supporting other infrastructure areas and escalating to vendors where needed
Managing IT vendors, IT assets, communication systems, software licences and IT supplies
Reviewing and updating documentation (specifications, asset records, network diagrams and schematics) and participating in IT projects
Adopting and supporting KLK Group IT standards, tools, platforms and initiatives in infrastructure, cybersecurity, standardisation and compliance
Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities
Special requirements
Willingness to take part in the on-call duty rotation
Occasional travel to our EU sites (if required)
Mutual deputising with the IT Service Management Specialist
Your profile
Bachelor’s degree in computer science or business informatics, or an IT apprenticeship (e.g. Informatiker/in EFZ) with further training (e.g. HF), or a comparable qualification
3–5 years of experience in IT infrastructure operations, ideally in an industrial or production environment, including the management of IT vendors and service providers
Solid hands-on expertise in Windows Server, Active Directory, DNS/DHCP, Group Policies, patch management (WSUS or similar), virtualisation (VMware, Hyper-V), backup/recovery, basic SQL administration, networking (LAN/WAN, VLAN, Wi-Fi), firewalls and IT security
An advantage: knowledge of telephony/PABX, Microsoft 365, ERP systems (SAP R3) and their interfaces; relevant certifications (e.g. Microsoft, Cisco, Fortinet); experience in a GMP-regulated environment (e.g. computerised system validation, change control)
Very good command of German and English; Dutch is a plus
Team player with strong communication skills in a multicultural environment; structured, reliable, service-oriented, flexible and resilient, with initiative and a willingness to learn
Our offer
Broad responsibility for the IT infrastructure of a production site, with short decision-making paths
An international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT
Targeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management
Flexible working hours and home office options where operations allow
Modern employment conditions and attractive social benefits
Place of work: Hedingen (ZH); start date by agreement