KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.
We are looking for a new Process Specialist, Core HR focusing on supporting and improving HR processes (especially Core HR and Workday) within the People & Communications Services team. The position involves process analysis, continuous improvement, documentation, training, stakeholder collaboration, and ensuring high-quality HR service delivery aligned with business strategy.
What will be your daily responsibilities?
Contribute in development, maintenance and improvement of the support provided by People and Communications Services (P&C Services) for HR processes including Workday functionalities
Participate to daily P&C Services delivery and support P&C Services Agents and Analysts in resolving different queries
Review the processes from centralized HR Service delivery perspective to provide input for the Process Managers, P&C Services and Centres of Expertise (CoE) teams to ensure process alignment with KONE business strategy, operational strategy and global processes and solutions
Provide input for CoE process development through continuous improvement and LEAN methodology to simplify the way of working for HR processes
Analyse HR process or HR processes related employee or other stakeholder experience as visible in P&C Services daily service delivery and systematically aim to improve the user experience by providing process improvement suggestions to Process Manager, P&C services, Head of P&C Services and Area/Global CoE teams
Help P&C Services operations to understand global processes, KONE Way and how to improve process related efficiency and service levels
Act as the P&C Services representative towards respective CoE colleagues on Area or Global CoE level. Help Area/Global CoE to understand, implement, and improve P&C Services support
Regularly validates the work instructions and other process specific documentation are up-to-date, seeks additional updates and approval on these work instructions from the Area/Global CoE in collaboration with P&C Services colleagues
Analyse and document processes and related roles and responsibilities in the service set-up phase or development phase
Train and coach P&C Services team regarding different HR processes including the related Workday functionalities.
Support P&C Services operations to implement quality improvement initiatives
Maintain a strong working relationship with HR process and solution owners as well as with unit and area level CoE network
Support and participate to P&C Services Agent on-boarding, tool & process training for users (HR, external trainers or training providers, employees and managers)
Continuous documentation and development of the knowledge base
What do you need to be successful in this role?
Experience and knowledge in different HR processes with special focus on Core HR areas of expertise in business HR and HR SSC environment
IT knowledge (MS Office on advanced level) and knowledge of HR tools, ideally Workday or similar)
Advanced experience with using Workday
Experience in continuous improvement (e.g. six sigma, lean etc.) or data processing and analyzing
Service concept/process development experience is an advantage.
Transitions and project experience is an advantage
Empathy and true service mindset to ensure great employee experience for the service delivery
Presentation and communication skills, ability to review and train processes from different user groups perspectives
Attention to detail.
Reporting capability based on pre-defined requirements.
Strong communication skills to…