About KONE
At KONE , we are dedicated to improving the flow of urban life. As a global leader in the elevator, escalator, and automatic building door industry, we provide innovative solutions that make cities safer, smarter, and more accessible. Through our commitment to innovation, sustainability, and customer satisfaction, we help millions of people move smoothly every day.
Joining KONE means becoming part of an international organization that values collaboration, continuous learning, and professional growth.
The Role
As a Customer Solution Engineer , you play a key role in translating customer needs into technical solutions that create value throughout the project lifecycle. Acting as the bridge between customers, sales teams, project stakeholders, and technical experts, you ensure that every proposed solution is technically sound, commercially competitive, and aligned with customer expectations.
You will support both new equipment and modernization projects by designing tailored solutions, preparing quotations, and ensuring seamless handovers to operational teams.
Key Responsibilities
Customer Needs Analysis & Solution Design
Engage with customers, consultants, architects, and contractors to understand project requirements.
Analyze technical specifications and building constraints to develop optimized elevator and escalator solutions.
Recommend products and services that best address customer needs while ensuring competitiveness and profitability.
Prepare technical and commercial proposals, including specifications, configurations, and pricing.
Technical Expertise & Sales Support
Act as the technical expert during the sales process.
Provide guidance and support to sales colleagues throughout customer discussions and negotiations.
Conduct site visits when required to assess technical feasibility and gather project information.
Present and explain proposed solutions to customers and stakeholders.
Planning & Project Coordination
Define project scope, timelines, costs, and technical requirements in cooperation with internal teams.
Ensure smooth transfer of information from sales to project execution teams.
Coordinate with engineering, installation, procurement, and project management functions to ensure project readiness.
Support changes and adaptations throughout the project lifecycle.
Documentation & Process Management
Prepare and maintain accurate technical documentation, quotations, drawings, and project records.
Ensure all customer and project information is properly documented within KONE systems.
Monitor project milestones and support stakeholders in achieving planned schedules.
Compliance & Quality Assurance
Ensure all proposed solutions comply with applicable regulations, standards, and safety requirements.
Follow KONE quality, safety, and ethical guidelines.
Stay informed about industry trends, technological developments, and regulatory changes.
What We Are Looking For
Education & Experience
Bachelor's degree in Mechanical Engineering, Electromechanics, Industrial Engineering, Construction Engineering, or a related technical field.
Experience in the elevator industry, construction sector, technical sales, engineering, or project coordination is highly valued.
Experience interpreting technical specifications, drawings, and customer requirements.
Technical Skills
Strong analytical and problem-solving abilities.
Ability to understand and translate complex technical requirements into customer-friendly solutions.
Good understanding of engineering principles and project management processes.
Familiarity with AutoCAD or similar technical tools is considered an asset.
Personal Competencies
Customer-oriented mindset with strong commercial awareness.
Excellent communication and presentation skills.
Ability to build relationships with both internal and external stakeholders.
Strong organizational skills and attention to detail.
Ability to manage multiple projects and priorities simultaneously.
Team player with a proactive and…