Help us use technology to make a big green dent in the universe!
Kraken https://kraken.tech/ powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.
What you'll do
- Vision & Team Motivation: Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fostering a culture of psychological safety.
- People Development & Management: Directly manage the growth and performance of CDLs, including responsibility for people development, compensation reviews, and the ongoing upskilling of the team.
- Client-Product Alignment: Drive alignment between regional client needs and Kraken’s product strategy, ensuring that local requirements influence the global roadmap while maximising the adoption of core products.
- Delivery Oversight & TTV: Monitor high-impact programs and project outcomes, with a specific focus on minimising Time to Value (TTV) for clients during migrations and BAU phases.
- Resourcing & Capacity Planning: Lead regional recruitment and capacity planning to ensure sustainable workload distribution and full coverage across all client projects.
- Strategic Escalation & Blocker Removal: Act as the primary escalation point for complex engagements, removing technical and organisational blockers to enable successful client transformations.
- Domain Expertise & Standardisation: Act as a subject-matter expert in your domain, standardising value engineering and delivery best practices globally to act as a force multiplier for the business.
- Stakeholder Influence: Partner with senior client stakeholders and internal regional leads to build trust, manage expectations, and navigate complex organisational dynamics.
- Knowledge Sharing: Facilitate cross-country collaboration and knowledge sharing, ensuring that successful patterns in one market are leveraged across the broader region.
What you'll need
- Leadership experience: Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments.
- People management and emotional intelligence: Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors. Comfort in providing clear, structured feedback while demonstrating deep empathy and an understanding of individual motivations.
- Influence and collaboration: Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams, and motivating individuals and teams to deliver.
- Strategic & operational balance: The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules.
- Effective communication: Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs.
- Adaptability: A proactive "self-starter" mindset with the ability to roll up your…