The All-Rounder Staff member is responsible for supporting the day-to-day operations of the café by performing multiple functions, including barista duties, food preparation and cooking, and kitchen assistance. The role involves preparing high-quality beverages and food items, providing excellent customer service, maintaining cleanliness and sanitation, and ensuring that ingredients, supplies, and equipment are properly handled and maintained.
The role must be flexible, dependable, detail-oriented, and capable of switching between front-of-house and kitchen responsibilities depending on operational needs. This position requires a hands-on individual who can contribute to efficient café operations while consistently maintaining product quality, food safety, and customer satisfaction.
Key Responsibilities
1. Barista and Beverage Preparation
Prepare and serve coffee, espresso-based drinks, non-coffee beverages, teas, blended drinks, and other menu offerings according to established recipes and quality standards.
Operate coffee machines, grinders, blenders, and other beverage preparation equipment safely and efficiently.
Ensure consistency in beverage taste, temperature, portioning, and presentation.
Assist customers with menu inquiries, recommendations, and special requests.
Maintain the cleanliness and organization of the coffee station, beverage preparation area, and related equipment.
Monitor stocks of coffee beans, milk, syrups, cups, lids, and other beverage supplies, and report shortages promptly.
2. Cooking and Food Preparation Prepare and cook café menu items, including pasta, sandwiches, fried meals, snacks, pastries, and other food offerings, as applicable to the café's menu.
Perform ingredient preparation, including washing, peeling, cutting, slicing, portioning, marinating, and measuring ingredients.
Follow standardized recipes, cooking procedures, portion sizes, and plating or presentation requirements.
Ensure that food is prepared and served at the appropriate quality, temperature, and freshness.
Monitor food ingredients and prepared items to ensure proper storage, labeling, rotation, and use within applicable shelf-life limits.
Check ingredient availability before and during service and communicate replenishment needs to the immediate supervisor.
Minimize food waste by following proper portioning, preparation, and storage procedures.
3. Kitchen Assistance and General Kitchen Support Assist the cook or other kitchen personnel with daily food preparation and kitchen operations.
Wash, sanitize, and organize kitchen utensils, cookware, dishes, trays, and food preparation equipment.
Maintain clean and orderly kitchen workstations, preparation counters, storage areas, and dishwashing areas.
Assist in receiving, checking, storing, and organizing deliveries of food ingredients and other supplies.
Replenish ingredients, condiments, packaging materials, and kitchen supplies as needed.
Ensure that kitchen tools and equipment are properly cleaned, stored, and ready for use.
Dispose of food waste and other garbage properly and maintain appropriate waste segregation practices.
Provide additional kitchen support during peak hours to help maintain timely and efficient order preparation.
4. Customer Service and Café Operations Welcome customers courteously, take orders accurately, and communicate special requests to the appropriate team members.
Serve food and beverages promptly and ensure that orders meet the café's quality and presentation standards.
Handle customer concerns professionally and refer issues to the supervisor when necessary.
Assist with cashiering, point-of-sale (POS) transactions, and payment processing when assigned.
Support opening and closing procedures, including workstation preparation, restocking, cleaning, and securing equipment.
Coordinate with other café personnel to ensure smooth workflow between beverage preparation, cooking, and service.
Maintain a professional appearance and a welcoming environment…