Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
The successful candidate will work directly with business stakeholders and collaborate closely with AMS technical leadership, infrastructure teams (CICS, Datacom, z/OS, and other mainframe technologies), Batch & Console Operations, and Batch Scheduling teams to support Production and UAT batch and online environments.
The role requires strong technical ownership, problem-solving skills, and the ability to work independently with minimal supervision, ensuring solutions meet business requirements while maintaining application quality, operational stability, and service reliability.
Primary Responsibilities
Investigate, troubleshoot, and resolve Production and UAT batch and online application failures.
Document incidents, root causes, resolutions, technical designs, and operational procedures.
Support UAT and Production batch processing from start to finish, including providing correction instructions to Operations teams.
Engage directly with business stakeholders to gather, analyze, and clarify business requirements.
Perform impact analysis and solution design for production issues, enhancements, and service requests.
Create and maintain functional specifications, technical design documents, process flows, and operational documentation.
Modify COBOL programs, reporting solutions, batch schedules, and database data based on business requirements.
Perform development, unit testing, production installations, and post-implementation support.
Monitor and respond to support requests, alerts, and incidents.
Act as a liaison between business users, Operations, Scheduling, and technical teams to ensure successful delivery of changes.
Support effort estimation, planning, testing, implementation, and production validation activities.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Required Technical and Professional Experience
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
10–15 years of experience in mainframe application development and support, preferably within the healthcare industry.
Working hours must align with the customer's business hours, Monday through Friday, from 8:00 AM to 5:00 PM Mountain Time (MT), equivalent to 9:00 AM–6:00 PM Central Time (CT) and 10:00 AM–7:00 PM Eastern Time (ET), to ensure consistent operational coverage and effective engagement with customer stakeholders.
Participation in a 24x7 on-call support rotation, including evenings, weekends, and holidays, to ensure continuous support coverage.
Proficiency in COBOL programming within an IBM z/OS environment.
Expertise in Job Control Language (JCL).
Knowledge of mainframe technologies, including CICS, VSAM, and CA-Datacom.
Strong Production Support experience, including batch support, online support, incident resolution, break-fix analysis, and implementation of permanent fixes.
Familiarity with TSO, ISPF, and SDSF.
Experience throughout the software development lifecycle, including requirements analysis, solution design, development, testing, implementation, and production support.
Demonstrated ability to independently own enhancements, defects, and service requests from inception through production deployment, including requirements gathering, solution design, impact analysis,…