Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role
As a Network Support Specialist, you will help ensure the availability, performance, and security of enterprise network environments. Working in a complex, multi-vendor environment, you will be responsible for monitoring, maintaining , troubleshooting, and supporting network infrastructure that enables business-critical operations. You will collaborate with engineers, service teams, and customers to resolve issues, implement changes, and continuously improve network reliability and performance.
What You Will Do
Monitor and manage network performance, availability, and operational health.
Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
Support the installation, configuration, and maintenance of network hardware and software.
Execute routine network changes and participate in change management and review processes.
Maintain and support secure network connectivity, including VPN and WAN technologies.
Investigate network incidents, perform root-cause analysis, and implement corrective actions.
Gather diagnostic information and escalate complex issues to senior engineering teams when needed.
Support network-security policies and help identify and address security risks and vulnerabilities.
Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.
Who You Are
Who Your Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills
Foundational experience supporting enterprise network environments with routing and switching technologies.
Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
Ability to monitor and manage network availability, performance, and capacity.
Experience troubleshooting network performance, connectivity, and configuration issues.
Familiarity with WAN technologies, VPNs, and secure network connectivity.
Understanding of network security concepts, risks, and vulnerabilities.
Ability to install, configure, and support network devices and infrastructure components.
Foundational experience handling network incidents, service requests, and operational support activities.
Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
Experience documenting configurations, procedures, and troubleshooting activities.
Strong communication and customer support skills.
CCNP certification or equivalent networking knowledge.
Familiarity with ITIL processes and operational best practices.
Preferred Skills
Experience with BGP and advanced routing technologies.
Experience with Software Defined Networking (SDN), including Cisco ACI.
Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.
Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.
Experience with network automation tools such as Ansible.
Experience…