Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Role
Infrastructure Specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers
Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. At Kyndryl, we're committed to providing the best possible service to our customers, and as a Systems Management Specialist, you'll be an integral part of that mission. So if you're passionate about technology and want to be part of a dynamic team that's shaping the future of IT infrastructure management – then this role is for you.
What you will do:
Monitor server health, uptime, CPU, memory, and disk usage.
Perform routine checks and basic maintenance on Linux/Windows servers.
Handle alerts from monitoring tools and escalate when required.
Respond to Level 1 support tickets within defined SLAs.
Troubleshoot basic server, network, and application issues.
Document incidents, resolutions, and recurring issues.
Create and manage user accounts, permissions, and access controls.
Assist with password resets and basic security configurations.
Monitor backup jobs and ensure data integrity.
Assist in basic restore operations when needed.
Support basic operations in cloud environments (VM provisioning, monitoring).
Understand core services like EC2 (AWS), Virtual Machines (Azure), or Compute Engine (GCP).
Assist in managing cloud storage, snapshots, and basic networking.
Maintain system documentation, SOPs, and troubleshooting guides.
Update knowledge base articles.
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world
Who You Are
Required Skills & Qualifications:
Basic knowledge of: Windows Server / Linux (Ubuntu, CentOS)Networking fundamentals (IP, DNS, DHCP)Monitoring tools (e.g., Nagios, Zabbix)
Familiarity with: Cloud fundamentals (IaaS, basic VM management)Remote access tools (SSH, RDP)
Understanding of Virtual machines and storage concepts Basic cloud architecture Identity and access management (IAM basics)
Strong problem-solving mindset
Good communication skills
Ability to follow SOPs and escalate issues appropriately
Willingness to learn and grow in cloud and infrastructure domains
5+ years of experience, min 3 years
Preferred Qualifications:
Certification (optional but a plus): AWS Cloud PractitionerAzure Fundamentals (AZ-900)Google Associate Cloud Engineer (basic exposure)
Internship or hands-on lab experience in…